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Old 01-03-2011, 09:30 AM   #1 (permalink)
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Default DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

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I have carefull set the "Memory" option on my Storm to indicate that "Mass Storage Mode Support" is ON. However, Using Desktop Manager 6.0.1.18, Media Sync not working. Error message:

Media Services Are Not Available
You need to turn on mass storage mode from the connected Blackberry device to use this feature . . .

However, my computer also does not recognize my BB as being a "Device with Removable Storage"

What is the problem?
What is the solution?
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Old 01-03-2011, 12:09 PM   #2 (permalink)
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Default Re: DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

Are the other 2 options correct?
[Can't remember the exact options] but one is usually set to no, prompt or yes to enable a message when you connect the device asking to put the device into mass storage mode.
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Old 01-03-2011, 04:00 PM   #3 (permalink)
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Default Re: DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

Media Card Support: On
EncryptionMode: None
Media Transfer Protocol: On
Mass Storage Support: On
Auto Enable Mass Storage Mode When Connected: Yes
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Old 01-04-2011, 12:47 AM   #4 (permalink)
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Default Re: DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

Try changing that last one to Prompt and see if that helps.
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Old 01-21-2011, 05:37 PM   #5 (permalink)
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Default Re: DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

I did apply all the settings that were suggested, and point out that even when I did select "prompt" I was never "prompted" when I connected.
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Old 01-21-2011, 06:03 PM   #6 (permalink)
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Default Re: DM (and PC) not aware that "mass storage mode" IS on - Storm 9530

Couple things...

I've noticed that sometimes it takes a long time for the BlackBerry to prompt. Usually it is immediately after connection, but sometimes when desktop manager is already running, it does take a while.

If you have enabled mass storage mode and the computer does not see it as a drive, the first thing to try is a hard reset. That is, with the power on, remove the battery for at least 30 seconds. Then try again after the BlackBerry reboots. If that doesn't work, and yet the computer and BlackBerry are connecting, then I don't know.

Finally, the media features in desktop manager are used with mass storage mode not enabled. Therefore, I do not understand the error message. Do not enable mass storage mode when you intend to sync media with desktop manager.

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Last edited by aiharkness : 01-21-2011 at 06:05 PM.
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