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Old 01-06-2011, 02:19 PM   #1 (permalink)
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Hello , i bought a Blackberry 8520 2 days ago . all works wonderful. But there is one problem but i think this is the biggest . OS version is 4.6 . DM 5.0.1. I connect the phone to the PC and it's visible . The Mass storage device appears in Windows Explorer . The problem appears when i try to copy Music or Video files to device .Reboots every time I try to copy . I tried to copy through Roxio . Still doesn't work . tried to pull out the battery . no joy. all is original . MicroSD 2G. original USB Cable.

please help me . scrolled all the www .. nothing found
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Old 01-08-2011, 02:28 PM   #2 (permalink)
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Default Re: Troubles with BB 8520

The files youxxx8217;re transferring may be too large or there is a conflict on your PC when you execute the transfer. DM uses the USB ports and other applications may be in conflict. Try turning off any other applications and try moving a very small ring tone or other small file. If it works then check the size of the files youxxx8217;re attempting. I use DM to load files and the only time I have had issues is when the file is too large and on my Pc everything stalls.
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Old 01-08-2011, 02:39 PM   #3 (permalink)
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Default Re: Troubles with BB 8520

What is rebooting? The device or the computer?
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Old 01-08-2011, 02:41 PM   #4 (permalink)
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Default Re: Troubles with BB 8520

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What is rebooting? The device or the computer?

good point. the OP never said which.
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Old 01-10-2011, 03:48 PM   #5 (permalink)
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Default Re: Troubles with BB 8520

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What is rebooting? The device or the computer?
The device is rebooting.
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Old 01-10-2011, 04:00 PM   #6 (permalink)
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Default Re: Troubles with BB 8520

Quote:
Originally Posted by tsac View Post
The files you’re transferring may be too large or there is a conflict on your PC when you execute the transfer. DM uses the USB ports and other applications may be in conflict. Try turning off any other applications and try moving a very small ring tone or other small file. If it works then check the size of the files you’re attempting. I use DM to load files and the only time I have had issues is when the file is too large and on my Pc everything stalls.
I changed the Media Card . then I did how u said . I closed all the applications . That thing helped me to get no more reboots . thanks.
i copied an image and it works good. but when i try to copy a music file the device is disappearing. it says that "The Blackberry device blocked the connection with MediaManager".
to start using DM again i must unplug the USB cable than plug it back in.
how can i copy large files ?
please , help.
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Old 01-10-2011, 05:28 PM   #7 (permalink)
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Default Re: Troubles with BB 8520

Enable mass storage mode in Options>Media card. Your BlackBerry will then appear as a drive in my computer and you can drag and drop files onto it then like a usb flash drive. That should allow you to transfer large files.
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Old 01-11-2011, 05:33 AM   #8 (permalink)
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Default Re: Troubles with BB 8520

the mass storage option was enabled from the beginning.The device appears as a drive but when i try to copy large files on it , the device is rebooting . and if i copy through MediaManager it says that "The Blackberry device blocked the connection with MediaManager".
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Old 01-15-2011, 05:38 PM   #9 (permalink)
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Default Re: Troubles with BB 8520

Quote:
Originally Posted by energgy View Post
Hello , i bought a Blackberry 8520 2 days ago . all works wonderful. But there is one problem but i think this is the biggest . OS version is 4.6 . DM 5.0.1. I connect the phone to the PC and it's visible . The Mass storage device appears in Windows Explorer . The problem appears when i try to copy Music or Video files to device .Reboots every time I try to copy . I tried to copy through Roxio . Still doesn't work . tried to pull out the battery . no joy. all is original . MicroSD 2G. original USB Cable.

please help me . scrolled all the www .. nothing found

I hate the BB Desktop Manager PC software for audio and video files, including Roxio. It drives me nuts! Why can it have a simple file manager tool that plays friendly with Windows Explorer? I don't think the OS is your problem; likely it's the BB Desktop Manager software which wants you to do everything through it and not through Windows Explorer. With the OS v5, my 8520 likes to reboot frequently for reasons not clear to me (nor warned about). It also freezes alot (or is really thinking for a loooong time, but doesn't tell you it's thinking). I'm seriously considering going back to my Samsung Blackjack II.
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