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Old 01-12-2011, 09:46 AM   #1 (permalink)
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Default BB torch losing emails

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My BB Torch loses all recieved emails usually within 24 hours of being recieved even though I have it set to hold emails for 60 days. All "sent" emails are held but all others are lost. Does anyone have a solution?
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Old 01-12-2011, 10:27 AM   #2 (permalink)
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Default Re: BB torch losing emails

Is this your work email and are you connected to a BIS or have wireless reconcile turned on?
or are they on your email still and not on the Blackberry? and you haven't deleted from any location.
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Old 01-12-2011, 01:48 PM   #3 (permalink)
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Default Re: BB torch losing emails

They are still on my email, but not on my BB and haven't been deleted from either location.
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Old 01-12-2011, 03:45 PM   #4 (permalink)
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Default Re: BB torch losing emails

It sounds like you are running out of memory, though that SHOULD be hard on a Torch. BlackBerries drop older messages to make room for newer ones when memory gets tight.

First thing, reboot it to clean up any memory leaks. Then see if you have used up all the memory with downloads.
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Old 01-12-2011, 04:25 PM   #5 (permalink)
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Default Re: BB torch losing emails

I have only a few downloads but I have a few short videos (<1min). Maybe I'll try deleting them and see if that helps. I re-booted also so hopefully I'll see an improvement but, like you said, I believe I should have enough memory to handle the amount I have downloaded plus my emails. If this works then that means there is very little room for anything else on this phone without upgrading the memory card. Thanks

Last edited by ps526 : 01-12-2011 at 04:44 PM.
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Old 01-16-2011, 09:00 AM   #6 (permalink)
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Default Re: BB torch losing emails

Deleting the few short videos I have on my phone seems to have worked in restoring my emails. This doesn't say much for the storage capacity of the phone. Videos must get stored on the internal memory and not the memory card. There must be a way to change this. Hmmmmm.
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Old 01-16-2011, 10:41 AM   #7 (permalink)
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Default Re: BB torch losing emails

although the video's were short, if they were in a format that was close to HD the amount of storage required may have been more than you realized. using the settings/options/status you can check the memory available.
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