BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-19-2011, 12:09 AM   #1 (permalink)
New Member
 
Join Date: Jan 2011
Model: Curve
PIN: N/A
Carrier: Optus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't Send or Receive Emails

Please Login to Remove!

Hi there,

I'm not sure if anyone is able to help as I don't have a lot of information on this problem but I work in Brisbane and our office has been shut because of the recent floods therefore I can't get help from our IT department re this issue.

When the floods hit, our server went down for a number of days. It has since been restored but for whatever reason, my boss can no longer send or receive emails on his Blackberry (I THINK he has a Curve). I've told him to take the battery out for 30 seconds and he's tried resetting a number of times but it's still not working.

He's using Blackberry Enterprise but the only thing I can see to help him is to maybe send Service Books?

Does anyone else have any ideas?

Thanks so much!
Offline  
Old 01-19-2011, 01:54 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2011
Model: NA
PIN: N/A
Carrier: VODAFONE
Posts: 40
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: Can't Send or Receive Emails

just try this....
visit the BlackBerry Internet Service
here u try to re-enterd the email-id and password again.......and make sure that ur bb server were work properly....
Offline  
Old 01-19-2011, 05:51 AM   #3 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 249 Times in 240 Posts
Default Re: Can't Send or Receive Emails

Anurag, please don't guess at answers. It just confuses people.

The OP is on a BES. Going to a BIS page won't have any effect.


To the OP, he will have to get assistance from the IT department.
Offline  
Old 01-19-2011, 11:13 AM   #4 (permalink)
Knows Where the Search Button Is
 
Beckr2's Avatar
 
Join Date: Jan 2011
Location: Cleveland, OH
Model: 9800
OS: 6.0
Carrier: AT&T
Posts: 49
Post Thanks: 8
Thanked 3 Times in 3 Posts
Default Re: Can't Send or Receive Emails

Hi Sarah! Is he the only one who can't send/recieve? Can he PIN? If he can, did you try another enterprise activation?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Can't Send or Receive Emails
Thread Thread Starter Forum Replies Last Post
Help - Can't receive emails bingbong69 General 9500 Series Discussion - Storm 2 11-19-2008 06:39 AM
Cannot receive emails from Gmail or Yahoo, but can send kerph32 General 8300 Series Discussion - Curve 4 04-04-2008 11:53 PM
8820 won't receive emails, but can send markmcrobie General Legacy Device Discussion 4 04-01-2008 09:51 AM
Cingular could NOT figure it out. opened network ticket, Can send SMS but not Receive jetspeedz General BlackBerry Discussion 6 12-01-2006 12:09 PM
7100I Big HELP whoknowswhat General Legacy Device Discussion 1 10-23-2005 03:45 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.