I am a customer with Verizon Wireless, USA...
I have used Blackberry for many years and have usually been satisfied
overall with the system and services provided.
But I regret to report that since Verizon began to support OS6 this month,
and I upgraded my 9650, it has been nothing but problems!
Ever since the software update, I have had issues with the device 'pausing'
to 'think' between commands. It will freeze at times, either for a brief
moment or indefinitely - which requires a battery pull. When it comes to
wireless Internet connectivity... Well that is a whole issue by itself! I
have the Wi-Fi enabled. It connects to the network at my college fine. But
if I try to access ANYTHING it gives me a pop-up that says "unable to locate
server". (The network is working normally and can be used without problem
with a laptop!). I was able to connect and use this same network with my
device before the upgrade! If I turn off the Wi-Fi, then I can get Internet
fine, but inside the campus buildings, signal is almost impossible to get or
keep - hence the use of Wi-Fi.
At home, when I use Wi-Fi (again problems with signal inside the
building-even with a cell relay station on our buildings' roof), I always
get the message "Unable to connect to the Internet, please try again later.
If the problem persists please contact your service provider". I have 99%
signal from my Wi-Fi. Again it will work if Wi-Fi is off.
I have checked all settings and they are the same as they were BEFORE THE
I took my device into the Verizon Store and they just had blank looks on
their faces and told me flat out that OS6 is too new for them to offer
support. One tech that I talked to had not even seen a device with OS6 on it
yet. He did not know what OS6 looked like or what changes in features there
had been. Seriously?!
So, now no one can give me any answers and I have one issue after another.
The only suggestion the tech at the store had was to suggest that I dump the
OS6 and revert back to OS5 with the App Loader Desktop Software.
It takes me almost ONE ENTIRE DAY to reconfigure settings and 3rd party
installed apps every time I change the OS!
This is ridiculous!