I wonder if there is anyone out there who can help/advise on the following problem:
I've got my personal BB Torch with the data plan and I want to get my work emails and calendar on my phone. I can access all that at home via the Outlook Web Access, but for some reason it doesn't work on my BB, even though my colleagues get their emails on Iphones or Windows Mobile phones with no problem!
So I tried to get the BES activated. I asked IT people at work to have an account, they provided the password....and it doesn't work! When I input my email address and the password I got from them, after about 10 minutes I get a message 'THE BLACKBERRY ENTERPRISE SERVER HAS NOT RESPONDED TO YOUR ACTIVATION REQUEST'. and whilst the device is trying to contacting the server, some kind of BB email message appears in my inbox, but then disappears as soon as I get the failure message.
Could this be because I use my personal phone? Or maybe my BES account hasn't been set up properly?
Many thanks in advance for all help.
Last edited by yabububa : 03-03-2011 at 02:15 PM.
Reason: Title change
I need help on the opposite of the above. My company just put IT Policy locks on our phones. My phone is not owned by the company so I changed my service from BES to BIS and my company removed my phone from their system. My problem is now my phone locks every 10 minutes and I can not remove the password lock. I have been looking through forums for days with no real understanding of what to do. I believe I need to reset my phone to factiry setting but am unclear on how to do this. I need simple step by step instructions as I am not technical. I have a Torch