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Old 03-03-2011, 07:23 PM   #1 (permalink)
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Default How do i backup files to a new device? (same model)

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I just got a new bold 9700 as my old one stopped working. Managed to backup everything a few months before but now when I connect the new device to the computer it doesn't recognise the new device :S do I need to reinstall the software or something? Thanks in advance
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Old 03-03-2011, 08:01 PM   #2 (permalink)
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Default Re: How do i backup files to a new device? (same model)

You need Desktop Manager installed on the computer. Then you can restore the backup you made.
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Old 03-03-2011, 08:52 PM   #3 (permalink)
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Default Re: How do i backup files to a new device? (same model)

I have desktop manager, but when I open it it doesn't recognise the new device :S
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Old 03-03-2011, 08:54 PM   #4 (permalink)
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Default Re: How do i backup files to a new device? (same model)

Do you have the latest version of Desktop Manager? Go to Cell Phones, Smartphones & Mobile Phones from BlackBerry.com and get the latest version.
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Old 03-03-2011, 08:56 PM   #5 (permalink)
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Default Re: How do i backup files to a new device? (same model)

Read this.

KB16291-How to use the Device Switch Wizard to switch to a new BlackBerry smartphone
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Old 03-03-2011, 09:33 PM   #6 (permalink)
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Default Re: How do i backup files to a new device? (same model)

Quote:
Originally Posted by tsac View Post
Read this.

[]KB16291-How to use the Device Switch Wizard to switch to a new BlackBerry smartphone[/url]
What if I don't have the old smartphone anymore? Had to send it off :(
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Old 03-03-2011, 09:42 PM   #7 (permalink)
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Default Re: How do i backup files to a new device? (same model)

You have limited options. Read this link and maybe one resolution will work.

KB00125-BlackBerry Desktop Software cannot detect the BlackBerry smartphone
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