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Old 03-14-2011, 06:57 PM   #1 (permalink)
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Default misinformed by koodo need help

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Hello
I recently purchased a blackberry curve with koodo and my plan has the $15 base price with the side "blackberry social" and the "unlimited messaging". Before i purchased the phone i asked the Representative some questions.
- i asked if the unlimited text and picture messaging gave me as many text messages as i want and if i can send picture text messages. with no extra charge. the Representative told me that i can text as much as i want and i can send pictures over text messages. These turned out to be false.
And
- i asked the representitive if it was cdma or not, the representitive told me that it was not a cdma phone so if i wanted i could switch to another company but it turns out it is not...

it is quite a big deal for me because i own a tshirt manufacturing company and need to send pictures to my customers and most do not have a blackberry.

i need to know what i can do because i am past my 14days and whatever amount of text messages to return it.
thanks
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Old 03-14-2011, 07:35 PM   #2 (permalink)
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Default Re: misinformed by koodo need help

Did you get any of that in writing?

Also, your profile shows an 9700. Is that the device your purchased? If so, that's not a Curve and it's a GSM device. If you are are talking about a different device, what model number?

Why did you wait past the 14 day period if this feature was so important to you and your business?
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Old 03-16-2011, 06:04 PM   #3 (permalink)
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Default Re: misinformed by koodo need help

i did not get any of it in writing unfortunatly.
no i actually have the blackberry curve 8530...
(i was planning on getting the 9700 but got the 8530 instead, just havent changed it...)
i waited more than 14 days because i trusted that what the rep said was correct and it took me a bit to get used to the the phone.
thanks
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Old 03-16-2011, 09:33 PM   #4 (permalink)
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Default Re: misinformed by koodo need help

You can try and plead with them to help you out by taking it back, but you're totally at their mercy.
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