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Old 04-06-2011, 05:42 AM   #1 (permalink)
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Default encrypted files

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Hi All,

I am a new blackberry user.
I can't open an encrypted pdf file. The password i have is definitely correct.

PLease HELP!!!

Old 04-06-2011, 06:26 PM   #2 (permalink)
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Default Re: encrypted files

Provide addition necessary information. What is the history of the pdf file? That is, how did it come to you? Email? On a micro-sd card? Is the pdf file itself password protected? Or was the file encrypted by a BlackBerry that had encryption enabled? Or maybe both cases? How are you opening the file? Using Documents to Go, or what?
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Old 04-06-2011, 07:07 PM   #3 (permalink)
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Default Re: encrypted files

You'll need the Premium Edition of Documents To Go to open encrypted .PDF files.
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