I was hoping if I can find someone to help me.
I purchased an unlocked Storm 9550 from ebay [Verizon unlocked device]. The device is currently being used in Iraq. I am able to call and receive phone calls and SMS, but mainly BBM and internet do not work. The device shows edge not EDGE. On my Homescreen Instead of 3G/GPRS/EDGE it gives me edge/3g/gprs Which means that BIS isnt activated on my account.I cannot access my Email or Browser because the BIS is not activated,I called my Carrier "Etisalat" Customer support nearly 20 times, And Everytime they Ask me to remove the battery and re-plug! Last time i checked they told me that in their systems it appeared my blackberry's BIS was indeed activated, But on my BB it was still edge, So I think the problem might be from the BB/Sim Card Is there anyway I can get this phone to work?