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Old 04-19-2011, 07:05 AM   #1 (permalink)
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Default BB 9780 showing white screen

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I got a BB 9780 from vodafone on contract, and got insurance too. But was wondering if i can do anything myself?

Yesterday, I was using this facebook chat app, and i decided to log out and close the app. when i did, it like froze and probably had some conflict then went to white screen. i tried turning it on/off and pulliing battery out and hard reboot. the screen has magically appeared about 3 times randomly, but when the backlight fades and goes black, and i press a button to activate it again, it always goes back to a white screen, with lots of black sort of lines on it. i can turn it on, and can like take pictures it using the button on the side and make the screen flash on and off with the keylock, so it's like working but just not displaying anything properly.

i tried to do these things on blackberry site - KB11320, but when i do update it doesn't let me view other versions or select different OSs and stuff. is this because it's locked or something?? it currently has software "6.0 bundle 905"

i guess what i need is to wipe it and reinstall the os, but it has no option for os's in the Loader.exe or anything :\ so i haven't bothered to wipe it

any ideas please help

thanks
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Old 04-19-2011, 07:11 AM   #2 (permalink)
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Default Re: BB 9780 showing white screen

Sounds like you are seeing an all-white screen. Is that correct? You do not see any message at all, not even in small black type in the middle of the screen?

If the screen is all-white, there's nothing to do, at least nothing that will be better for you to do than submit a warranty or insurance claim.

If you are seeing an error message and the device will not reboot properly, then wiping with JL_CMDER or BBSAK and reinstalling the OS will fix you up.
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Old 04-19-2011, 07:17 AM   #3 (permalink)
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Default Re: BB 9780 showing white screen

Quote:
Originally Posted by aiharkness View Post
Sounds like you are seeing an all-white screen. Is that correct? You do not see any message at all, not even in small black type in the middle of the screen?

If the screen is all-white, there's nothing to do, at least nothing that will be better for you to do than submit a warranty or insurance claim.

If you are seeing an error message and the device will not reboot properly, then wiping with JL_CMDER or BBSAK and reinstalling the OS will fix you up.
yeah it is just always white, so you say i need to submit a warranty or insurance claim?
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Old 04-19-2011, 07:34 AM   #4 (permalink)
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Default Re: BB 9780 showing white screen

Yes. I can say from personal experience and from the experience of others that resinstalling the OS is not going to correct the problem. Maybe whatever is broken with the hardware can be repaired, but if it is under warranty or insured, it makes more sense to just exchange it than to pay to fix it.
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Old 04-19-2011, 08:26 AM   #5 (permalink)
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Default Re: BB 9780 showing white screen

i agree with aiharkness, will most likely be much less hassel to have them repair or replace it.
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