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Old 04-25-2011, 04:36 PM   #1 (permalink)
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Default White Screen of Death

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Guys please someone help, i dont have service center of blackberry in my city and i dont know what to do. 4 days ago i got this white screen. I made everything, nothing helps :( when i put new OS my phone work for about 1 hour without white screen, it means that it's not a display problem? Thanks for help
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Old 04-25-2011, 04:42 PM   #2 (permalink)
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Default Re: White Screen of Death

Also after installing new OS i tried to use my blackberry without sim card. And it worked 2 hours without white screen! After that i tried to put sim, and now again same s...t . Now i tried to get sim, and it doesn't help, again white screen
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Old 04-25-2011, 04:48 PM   #3 (permalink)
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Default Re: White Screen of Death

Quote:
Originally Posted by bartolomeogg View Post
Guys please someone help, i dont have service center of blackberry in my city and i dont know what to do. 4 days ago i got this white screen. I made everything, nothing helps :( when i put new OS my phone work for about 1 hour without white screen, it means that it's not a display problem? Thanks for help
Have you tried restore to factory settings using app loader?
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Old 04-25-2011, 04:50 PM   #4 (permalink)
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Default Re: White Screen of Death

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Originally Posted by bartolomeogg View Post
Also after installing new OS i tried to use my blackberry without sim card. And it worked 2 hours without white screen! After that i tried to put sim, and now again same s...t . Now i tried to get sim, and it doesn't help, again white screen
Is your blackberry and sim from same provider?
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Old 04-25-2011, 05:08 PM   #5 (permalink)
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Default Re: White Screen of Death

Is there an error code such as JVM 507 or 523 or some other number? You probably have a corrupt file someplace from the upgrade in the form of a bad file, non compatible app or theme or a combination of that.

First off, try a battery pull - with the device on, remove the battery for 30 seconds or so, reinsert and let the device reboot. Does that clear the problem?

If not, do the following:

Wipe the device using jl_cmdr (see the FAQ) and then install the proper OS for your specific device using the info in the sticky at the top of the 9700 section. Follow the instructions exactly and make sure that you have the 9780 OS.
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Last edited by Dubdub : 04-25-2011 at 05:09 PM.
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Old 04-25-2011, 05:10 PM   #6 (permalink)
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Default Re: White Screen of Death

is it an all white screen with no text at all, or is there a message in very small text in the center?
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Old 04-26-2011, 06:01 AM   #7 (permalink)
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Default Re: White Screen of Death

it's just white screen without message. I tried everything! I wiped device with jl_cmdr, i installed OS 6.0 Bundle 1879 . I really dont know the problem :(
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Old 04-26-2011, 06:03 AM   #8 (permalink)
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Default Re: White Screen of Death

Quote:
Originally Posted by Dubdub View Post
Is there an error code such as JVM 507 or 523 or some other number? You probably have a corrupt file someplace from the upgrade in the form of a bad file, non compatible app or theme or a combination of that.

First off, try a battery pull - with the device on, remove the battery for 30 seconds or so, reinsert and let the device reboot. Does that clear the problem?

If not, do the following:

Wipe the device using jl_cmdr (see the FAQ) and then install the proper OS for your specific device using the info in the sticky at the top of the 9700 section. Follow the instructions exactly and make sure that you have the 9780 OS.
I tried trick with battery many times, it doesn't help too :(
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Old 04-26-2011, 06:40 AM   #9 (permalink)
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Default Re: White Screen of Death

It's not a software issue. Reinstalling the OS or upgrading will not fix it.

Yours is the first I've seen where it is intermittent. Don't know the significance of that, if any.

I also have not seen anyone present repair instructions, but I haven't really looked. You might search, and if you are handy, you may be able to fix it. Otherwise, look for a shop. One of the blackberryforums sponsors does repairs. Perhaps they'll give you some advice and tell you if it is worth repairing.
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Old 04-26-2011, 06:55 AM   #10 (permalink)
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Default Re: White Screen of Death

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Originally Posted by aiharkness View Post
It's not a software issue. Reinstalling the OS or upgrading will not fix it.

Yours is the first I've seen where it is intermittent. Don't know the significance of that, if any.

I also have not seen anyone present repair instructions, but I haven't really looked. You might search, and if you are handy, you may be able to fix it. Otherwise, look for a shop. One of the blackberryforums sponsors does repairs. Perhaps they'll give you some advice and tell you if it is worth repairing.
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you know, when i reinstall my OS, telephone work for an 1 hour, and after that again white screen. I'm trying all methods for 4 days, i googled WSOD on blackberry. The main problem is that im not from USA :(
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Old 04-26-2011, 07:05 AM   #11 (permalink)
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Default Re: White Screen of Death

oh yeah, and its all begins after i listened music for all night, i fall asleep and when i wake up i had white screen
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Old 04-26-2011, 07:07 AM   #12 (permalink)
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Default Re: White Screen of Death

Is the battery charged?

Have you tried a NEW battery?
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Old 04-26-2011, 10:37 AM   #13 (permalink)
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Default Re: White Screen of Death

Hummm....

This might be a faulty LCD screen... Another thread in this forum talks about this.
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Old 04-26-2011, 02:07 PM   #14 (permalink)
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Default Re: White Screen of Death

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Originally Posted by Steveyt View Post
Hummm....

This might be a faulty LCD screen... Another thread in this forum talks about this.
maby, but why after reinstalling of OS it works fine?
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Old 04-26-2011, 04:56 PM   #15 (permalink)
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Default Re: White Screen of Death

First, you must understand that just because something follows some previous action, it does not necessarily mean the latter was caused by the former. Repeat your steps a large number of times and see what happens. And even if the problem went away for a period most of the time when you performed those steps, you would still need to verify it was the OS reinststall that caused it and not something else associated with the procedure. .... Bottom line is you can be reasonably sure it is a hardware problem. Many people have experienced the solid white screen, except not intermittent. Search for anyone who has repaired their device with this symptom; consult a repair shop; or get your mind around buying another BlackBerry or whatever.
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Last edited by aiharkness : 04-26-2011 at 04:57 PM.
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Old 05-01-2011, 04:51 AM   #16 (permalink)
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Default Re: White Screen of Death

I took my phone to service center, first they changed display, after they changed battery, after that they changed microcheap. AND NOTHING HELPED! :((( they dont know what is it... please help someone :(
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Old 05-01-2011, 06:11 AM   #17 (permalink)
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Default Re: White Screen of Death

Get another BlackBerry.
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Old 05-01-2011, 06:35 AM   #18 (permalink)
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Default Re: White Screen of Death

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Get another BlackBerry.
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thanks for advice, but i dont have money to buy new phones twice in a year
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Old 05-01-2011, 06:39 AM   #19 (permalink)
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Default Re: White Screen of Death

What have you spent on repairs already? Think what it is going to cost to fix, knowing what you know now. You might as well get another device. And you do not have to buy brand new.
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