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Old 05-08-2011, 02:54 PM   #21 (permalink)
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Default Re: Mobile internet

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BlackBerrys are different than regular cell phones and smartphones. They're an entirely different animal, with a different focus. While most phones get their data from the provider (like BASE), BlackBerrys get their data from RIM through their carrier. That's why you need a specific BlackBerry plan.

BASE should be able to cancel your regular data plan and substitute a BlackBerry data plan. If they sell BlackBerrys then they have the right data plans. You just have to call them and make it clear you're using a BlackBerry.
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Old 05-08-2011, 02:55 PM   #22 (permalink)
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Default Re: Mobile internet

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Originally Posted by aiharkness View Post
Thinking it was just another phone is the source of your problem. Not understanding that is the reason you are still blaming the device instead of recognizing your mistake. My advice is do your homework before your next smartphone purchase.
Okay sorry but could you tell me what to do i bought it for 250 euros and this piece of shit cant even go on the internet
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Old 05-08-2011, 03:00 PM   #23 (permalink)
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Okay sorry but could you tell me what to do i bought it for 250 euros and this piece of shit cant even go on the internet
It CAN definitely go on the internet, but you have to get the right plan from your carrier. If you bought a shiny new laptop from Dell and pulled it out of the box, would you curse it if it didn't suddenly connect to the internet? Of course not. You have to have broadband service.

Plants won't grow without water.
Gars won't run without gas.
BlackBerrys won't work without a BlackBerry data plan.
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Old 05-08-2011, 03:01 PM   #24 (permalink)
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Default Re: Mobile internet

If BASE supports BlackBerrys, which others above indicate that it does, contact customer service and add BlackBerry data service to your account. As said above, this should be instead of, not in addition to, regular mobile data service.

If BASE cannot or will not sell you BlackBerry data service, then you are out of luck as far as BlackBerry data apps go. But you may be able to use a third-part browser on the carrier network if you configure the APN settings for BASE in TCP/IP options.
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Old 05-08-2011, 03:01 PM   #25 (permalink)
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i called them and i said i have a blackberry and they said so activate it and i said how and then they said with a text message but to which number ????
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Old 05-08-2011, 03:09 PM   #26 (permalink)
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That is a question to ask BASE, not us.
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Old 05-09-2011, 03:12 PM   #27 (permalink)
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okay thank you for nothing
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Old 05-09-2011, 03:16 PM   #28 (permalink)
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Default Re: Mobile internet

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okay thank you for nothing
Wow, this is completely out of line. We have all VOLUNTEERED our time to try to help you. What do you want us to do? We don't work for BASE, we can't activate a BlackBerry data plan to your account. Hell, we can't even call BASE to have it activated on your account as it is YOUR account and YOU have to do it.

We have told you what you need to do. If you don't like the answer, fine. But don't say we did nothing!
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Old 05-09-2011, 05:50 PM   #29 (permalink)
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Default Re: Mobile internet

I never heard of activating a BlackBerry via text message. You have to log into BASE's BlackBerry BIS portal and enter your PIN and IMEI.

https://base.blackberry.com/
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