Originally Posted by jsconyers
If you are on a BES, why did you have to restore the contacts? The BES will push the contacts back to you when you reactivate the device.
I would do this.
Connect your device to your PC and launch DM
Create a backup (I always do this)
Go into Backup/Restore > Advanced
Select the all Address Book databases
Click the clear button.
Disconnect the device from your PC
Go into your Address Book on the device
Press the Menu Key and select Options
Scroll down and highlight Desktop
Type RSET (you won't see anything being typed)
This will resync your address book with your mail server.
Restore is required since the BB had to be wiped...like i was saying the address book titled Desktop is syncing wirelessly, while the other titled Unknown isnt. I got to restore the Address book-all in order to get back all of the contacts.
This also means that the BES/Outlook contacts folder contains only a fraction of my total contacts...