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Old 05-15-2011, 11:15 AM   #1 (permalink)
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Default My BB won't update!!!

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I'm kinda new to the blackberry and this is my first time update. I've been googling the absolute shiz on this topic and can't seem to find a solution! I have a blackberry pearl flip 8220. I've tried updating it on the desktop software and I get this error. I've done it on the Loader.exe and I get this. I tried all the following actions, and nothing works. I've also installed the latest BB USB and drives mods. HELP!!! I'm poor so my parents wont buy till like months!!!

Here's a link to a picture to the error!!!
i53.tinypic.com/3538uf9.png

Here's a link to a video of the error!!!
youtube.com/watch?v=AVDyMXo_c64

Plz take a look at it!

Last edited by dadarkandchubbyone : 05-15-2011 at 11:21 AM.
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Old 05-15-2011, 11:25 AM   #2 (permalink)
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Default Re: My BB won't update!!!

Are you connecting directly to the real USB port on the computer and not a hub?

Try a different cable or PC.
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Old 05-15-2011, 11:28 AM   #3 (permalink)
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Default Re: My BB won't update!!!

Yep I'm connecting to it directly.
And last night I tried a different cable, no luck.
I tried both cables on a different computer, no luck.
-___- I posted this on another forum and so far no results, this is my last option.
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Old 05-15-2011, 11:32 AM   #4 (permalink)
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Default Re: My BB won't update!!!

Did you try #2 from the image you posted?

And is the battery fully charged?
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Last edited by devnull : 05-15-2011 at 11:34 AM.
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Old 05-15-2011, 11:38 AM   #5 (permalink)
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Default Re: My BB won't update!!!

Yeah, tried #2. Made sure that the box in the power management tab that said "allow computer to turn off device to save power" was unchecked. I even tried it checked.

I don't really know if my battery is full charged though.... because all I see is a "Reload Software 507" on my phone.
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Old 05-15-2011, 11:46 AM   #6 (permalink)
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Default Re: My BB won't update!!!

Well, I'm out of ideas other than charging with a wall charger for a couple hours then trying again. Maybe someone else with other ideas will come along.

And fyi, in case you didn't know, "Reload Software 507" means there is no OS on the device. But you probably knew that hence your reason for posting.

Good Luck.
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Old 05-15-2011, 11:51 AM   #7 (permalink)
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Default Re: My BB won't update!!!

Haha, yeah looks like I'm gonna try wall charging it and waiting. Thanks for trying to help.
The problem is my phone keeps blacking out when it gets to the part of the update and the error pops up (as seen in the video I posted.) My parents are extremely mad. Should have never tried to update.... :/
Noticed that this happens alot with the BB. And if I get a new phone it's definitely not gonna be a BB again, probably an Android if my parents let me. (Lol probably shouldn't say this on a BB forum.)

Last edited by dadarkandchubbyone : 05-15-2011 at 11:55 AM.
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Old 05-15-2011, 02:29 PM   #8 (permalink)
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Default Re: My BB won't update!!!

I don't know that it happens a lot. What you read about on forums are the few that have problems. But what you rarely read about are the many success stories. I've updated BB's numerous times without issue. I You've had a bad experience for sure, but you shouldn't blame all blackberry device because of it.
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Old 05-15-2011, 03:46 PM   #9 (permalink)
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Default Re: My BB won't update!!!

Agree with devnull. There are a lot of BlackBerry users and on forums you mostly only hear about the problems, not the successes.

Take a look at the following two articles.

Is your BlackBerry Nuked - BlackBerryFAQ

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Pay attention to the step involving getting the BlackBerry to connect the instant the connection display in the application loader wizard switches from COM1 to USB-PIN:UNKNOWN (or USB:BBPIN).

These articles do not specifically apply to your problem, but the method of making the connection may be your solution, if there is no other problem with the BlackBerry or the desktop computer.

So, give it a try. Note that timing is important. If you don't get it first try, try again and again a number of times before giving up.

Good luck.
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Old 05-15-2011, 03:47 PM   #10 (permalink)
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Default Re: My BB won't update!!!

Haha yep you're right. I'm wrong to blame the BB company. It's just that I've been looking online and have seen tons of problems. I've also had this happen before but that one was worse. Yeah, shouldn't blame on my experiences.
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Old 05-15-2011, 03:58 PM   #11 (permalink)
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Default Re: My BB won't update!!!

Seriously, it really is difficult if not impossible to mess up so badly it can't be fixed, short of water damage or very hard knocks and drops. You just have to stick with it until you figure it out, or stumble on the solution.
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Old 05-15-2011, 04:01 PM   #12 (permalink)
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Default Re: My BB won't update!!!

You will see complaints on just about everything you can look for on the internet.
As aiharkness suggested in his post, try those links. For some reason your OS is gone.

Unless the BB is defective they should help get it running again.
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Old 05-15-2011, 04:07 PM   #13 (permalink)
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Default Re: My BB won't update!!!

On the second link you gave me, I get USB-PIN: 257D5B3C i don't get USB:UNKNOWN.
I also followed the steps in the list to get USB:UNKNOWN to appear, but no luck. Still shows USB-PIN: 257D5B3C
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Old 05-15-2011, 04:10 PM   #14 (permalink)
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Default Re: My BB won't update!!!

I'm having seconds thoughts about my advice. I looked at the screen shot and now see that the computer is making the initial connection, but not reconnecting later. That's right, isn't is? If so, I expect it is going to happen again.

I am not sure of the solution. I'm aware of this issue; just don't remember a sure fire fix. My instinct is to try again with another computer.
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Old 05-15-2011, 04:10 PM   #15 (permalink)
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Default Re: My BB won't update!!!

It sees your PIN?


The error message indicates it does not.


http://www.blackberry.com/btsc/micro...0%201316539356
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Last edited by tsac : 05-15-2011 at 04:18 PM.
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