05-19-2011, 09:29 AM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
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| | Re: 8310 Address Book Problems
First, you need to uncheck all filters. Check nothing. Leave nothing checked.
Second, I understand from your post that you have multiple address books. In other words, if you open address book options, you see multiple contact lists in contacts options. Is that correct? If so, I would use Desktop Manager and delete the address book/contacts data bases, then do a hard reset, and then do another sync. My guess is you have multiple address books and Desktop Manager is not sync'ing with either. When you delete those and do a hard reset, the device will create a default contact list, which will sync.
Third, was the device on a BES before it was given to you? Was the IT policy removed, or does the device still have the IT policy?
I'm assuming you are now using the device on BIS, or maybe no data plan, but not on BES.
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Last edited by aiharkness : 05-19-2011 at 09:40 AM.