BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 05-18-2011, 11:17 PM   #1 (permalink)
New Member
Join Date: May 2011
Model: 9700
Carrier: Rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Keyboard and trackpad not working

Please Login to Remove!


I went to use my blackberry, since someone sent me a text. As I went to unlock it, the trackpad was seemingly stuck on the bottom option. I hit "u" to unlock it, entered my password and it didn't work. I finally got to the number of tries where is asks you to enter "blackberry" when I found out (one of) my problem(s). The keys were all messed up. When I hit "b", it jumped to "i" and then if I hit it again, it was back to "b" I slowly managed to get it to unlock, but then the trackpad wouldn't move and I was stuck...

It shows no sign of water damage, hasn't been wet and was working fine an hour before I went to use it...

Please help!
Old 05-19-2011, 08:00 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,055
Post Thanks: 56
Thanked 705 Times in 684 Posts
Default Re: Keyboard and trackpad not working

If you sure the BB has not been wet or damaged and was not in a very damp environment like a shower room then the first thing to do is a backup. Then you can try a wipe and see if it then works. The Wipe will delete any information of apps you installed. If it does not then you can try a OS replacement using desktop manager ( not OTA) or an upgrade. Last resort is to go online and get a replacement keyboard . There are videos you can also watch online on parts replacement. Do not order parts from Ebay.
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BES
Z10 on BIS
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Keyboard and trackpad not working
Thread Thread Starter Forum Replies Last Post
Get Your Unlocked 9800 Torch Working on TMobile with Browser, UMA and DM Tethering John Clark General 9800 Series Discussion - Torch 108 04-28-2013 06:09 PM
9105 Keyboard Shortcuts JSanders General 9100 Series Discussion - Pearl2 2 12-04-2011 07:27 AM
Bold 9700 with OS 6. Trackpad click not working vikipedia BlackBerry Help 3 04-15-2011 12:27 AM
Disable Trackpad when Keyboard is Locked tower210 General 9700 Series Discussion - Bold 2 3 02-13-2010 12:04 AM
Keyboard & Trackpad on Blackberry Curve 8320 not Lighting up, please help?? braambo General 8300 Series Discussion - Curve 3 01-26-2010 09:13 PM

Samsung Replacement Handset for DCS Phones, Black
Samsung Replacement Handset for DCS Phones, Black pictureSamsung
Samsung pictureSamsung SCR-960 Time Lapse Recorder ~ NTSC System
Samsung SCR-960 Time Lapse Recorder ~ NTSC System pictureSamsung OfficeServ 16DLI2 16 Port DLI Digital Station Card - Working Condition
Samsung OfficeServ 16DLI2  16 Port DLI Digital Station Card - Working Condition pictureWFS-WF327L-S0 Samsung or Kenmore
WFS-WF327L-S0 Samsung or Kenmore picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.