BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-19-2011, 10:26 AM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9700
PIN: N/A
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Password question

Please Login to Remove!

Hi all,
I've been given a new responsibility at my job. I am now the go guy for Blackberry issues. I'm still relatively new to Blackberry; I've only had my company issued phone for a year now.


Today one of my users asked me about the password that is requested when you perform an update. If I remember correctly from the last time I updated, this is a password that the user creates. Is there a way for him to change his password or retrieve it. He can't remember it and I've already checked our BES account and there is none listed that I can see. Can someone help me out with this?

Thanks in advance for any help.
Offline  
Old 05-19-2011, 12:25 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,022
Post Thanks: 50
Thanked 303 Times in 291 Posts
Default Re: Password question

There is NO password retrieval. Once the user types the password incorrectly 10 times in a row the device will wipe itself. At that point the BES admin can restore it from backup files and choose a new password.
Online  
Old 05-19-2011, 12:54 PM   #3 (permalink)
CrackBerry Addict
 
Andi's Avatar
 
Join Date: May 2005
Location: Chicago
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default Re: Password question

The BES admin can also change the password - In BAS select user - Go to Device activation on the lower right of the page and choose "Specify new device password and lock device"
Offline  
Old 05-19-2011, 02:27 PM   #4 (permalink)
Thumbs Must Hurt
 
lprmcnit's Avatar
 
Join Date: May 2010
Model: 8530
PIN: N/A
Carrier: Verizon
Posts: 191
Post Thanks: 0
Thanked 7 Times in 6 Posts
Default Re: Password question

Andi, just a comment..I've never gotten that feature to work properly. I'm not sure if the handheld has to be power cycled after issuing the command, or if there is a delay or whatever, but It has never worked for me on 5-6 attempts over the last year or so. I've basically just told the user they were SOL, and had them restore from whatever backup they might have...I've had them enter the password within a minute or so, or wait up to an hour and it didn't work either way.
Offline  
Old 05-19-2011, 02:46 PM   #5 (permalink)
CrackBerry Addict
 
Andi's Avatar
 
Join Date: May 2005
Location: Chicago
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default Re: Password question

I just did it right before my post - to my own device. It has always worked for me going back to our very first BES way back when.... It used to prompt the user to accept or refuse the password but now it just locks the device and changes the password. I've never seen it fail
Offline  
Old 05-19-2011, 07:28 PM   #6 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default Re: Password question

Quote:
Originally Posted by lprmcnit View Post
I've never gotten that feature to work properly.
I've never seen it not work. It's an excellent feature of BES and one of the most widely used in my experience.

Do you enforce encryption on your handhelds? If so, how strong?
Also, what version of BES and what version OS on the handhelds?
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 05-19-2011 at 07:30 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Password question
Thread Thread Starter Forum Replies Last Post
password question fella3 General 9600 Series Discussion - Tour 8 06-16-2010 01:32 PM
email account password question pantheon General BlackBerry Discussion 10 01-03-2010 03:09 PM
Password recovery question Shin Asura General BlackBerry Discussion 11 03-07-2007 11:56 AM
Password policy rollout - quick question mcast12 BES Admin Corner 2 09-08-2006 09:13 PM
Blackberry links and Password question MandoMark General BlackBerry Discussion 3 11-01-2005 04:41 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.