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Old 05-19-2011, 10:42 PM   #1 (permalink)
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Default Can't Access Email Setup

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Hello,

I opened a new account with Vodafone and was about to set up my Internet Mail Account when the system informed me that I needed to update the software. I began to do so, but accidentally canceled the process. Now, in "Setup," I cannot access the "Email Accounts" -- when I click on the icon, nothing happens.

Sometimes I am able to access that icon, but I can get no further -- when I click on "Internet Mail Account," again nothing happens.

I tried going back to my former sim card with a different carrier, thinking that perhaps it was a Vodafone issue, but the same problem persisted.

I also tried reinstalling the factory settings for email, contacts, etc, to no avail.

Is there a way to re-initiate the email accounts software update? Or do you have any other suggestions?

Thank you very much,
Sadie
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Old 05-20-2011, 07:19 AM   #2 (permalink)
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Default Re: Can't Access Email Setup

Please do not double post.

Do you have a BB data plan with your carrier?
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Last edited by Dubdub : 05-21-2011 at 02:19 PM.
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Old 05-21-2011, 11:21 AM   #3 (permalink)
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Default Re: Can't Access Email Setup

That wont help. look here:

w ww.blackberryforums.com/blackberry-help/244091-email-setup-application-wont-work.html

(the w ww needs to be corrected to www)

thx if it works ;)
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