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Old 05-20-2011, 02:32 PM   #1 (permalink)
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Default Internet service gone?

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Hi i recentely got a sim only pay montly deal on vodafone which included the blackberry services. I recieved sim and all was working well including bbm ect.
Then the next day bbm and facebook app wernt working. I decided to update blackberry and now they still dont work. Its like blackberry services has been deactivated or something?
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Old 05-20-2011, 02:57 PM   #2 (permalink)
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Default Re: Internet service gone?

Have you called the carrier?
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Old 05-20-2011, 03:01 PM   #3 (permalink)
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Default Re: Internet service gone?

There closed now i was going to ring in the morning but i thought you guys might know.
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Old 05-20-2011, 03:15 PM   #4 (permalink)
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Default Re: Internet service gone?

Quote:
Originally Posted by jonnywilsoniscool View Post
Hi i recentely got a sim only pay montly deal on vodafone which included the blackberry services. I recieved sim and all was working well including bbm ect.
Then the next day bbm and facebook app wernt working. I decided to update blackberry and now they still dont work. Its like blackberry services has been deactivated or something?
I don't know how they work it, but if you used up your data allotment for the month they might shut your data services down. Is there an online account area for pre-paid at Vodafone?
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Old 05-20-2011, 03:15 PM   #5 (permalink)
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Default Re: Internet service gone?

Try resending the service books followed by a battery pull.
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Old 05-20-2011, 03:24 PM   #6 (permalink)
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Default Re: Internet service gone?

I've only had contract 2 days so i havn't used up all data.

And resending books i dont know what that means but so far ive took out battery for 1 minute then put it back in then i went on host routing table and registered. I got an message saying your handheld has been registered with the wireless network but still doesnt work :(
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Old 05-20-2011, 03:26 PM   #7 (permalink)
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Default Re: Internet service gone?

You need to log into the Vodafone BIS page and re-enter your PIN and IMEI. If you choose "Help" on the BIS portal page you should see a button to Resend Service Books.
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Old 05-20-2011, 03:33 PM   #8 (permalink)
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Default Re: Internet service gone?

Problem is rambo is that when i do that it says his

BlackBerry® device is not registered with your wireless service provider.
Please register this device and verify that the URL of the current web site matches the
one provided by your wireless service provider.

To register:

1. In the Application list on your device, click Options, or click Settings Options.

2. Click Advanced Options > Host Routing Table.

3. Click the Menu key and click Register Now.

If the error persists, contact your wireless service provider.

btw could the problem be that i recently transfered my old number onto my new sim card?
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Old 05-20-2011, 03:55 PM   #9 (permalink)
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Default Re: Internet service gone?

Sounds like the BB data plan has not been activated. As mentioned earlier, looks like you have to call the carrier.
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Old 05-20-2011, 03:56 PM   #10 (permalink)
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Default Re: Internet service gone?

but it was working yesterday!
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Old 05-21-2011, 11:22 AM   #11 (permalink)
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Default Re: Internet service gone?

Sometimes carriers screw the pooch on their end. They update/modify your account either during a maintenance period internally or they just change the wrong account when somebody else called in for service.

They'll walk you through the process of restoring your BlackBerry, but the whole time they'll be typing furiously on their end. Do a backup of all your data and then give Vodafone a call.
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Old 05-22-2011, 07:55 AM   #12 (permalink)
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Default Re: Internet service gone?

I had the exact same problem, they put me on a blackberry service plan then changed me back to the standard orange internet plan after a month, ring them up and they'll happily switch you back to your blackberry service plan !
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Old 05-22-2011, 09:26 AM   #13 (permalink)
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Default Re: Internet service gone?

An for more cost i'm sure. Not all Reps tell new customers all Blackberrys require a Blackberry Data plan to fully function with all features.
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Old 05-22-2011, 10:10 AM   #14 (permalink)
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Default Re: Internet service gone?

how can I get configueration 4 my bb
Posted via BlackBerryForums.com Mobile
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Old 05-22-2011, 10:22 AM   #15 (permalink)
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Default Re: Internet service gone?

Quote:
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how can I get configueration 4 my bb
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Not sure what you mean "configuration"

More detail please.
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Old 05-22-2011, 11:20 AM   #16 (permalink)
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Quote:
Originally Posted by ludawizzy View Post
how can I get configueration 4 my bb
Posted via BlackBerryForums.com Mobile
You have to bring the boat around back. That's the only way to get the football off the roof, unless you've already connected the slinky to the tuba base.
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Old 05-22-2011, 11:36 AM   #17 (permalink)
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Default Re: Internet service gone?

Quote:
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You have to bring the boat around back. That's the only way to get the football off the roof, unless you've already connected the slinky to the tuba base.

Thanks rambo47, I needed that. I thought I was missing something.
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Old 05-22-2011, 07:28 PM   #18 (permalink)
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Default Re: Internet service gone?

This is just one of the many services I offer.
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