BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-21-2011, 03:21 PM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9780
PIN: N/A
Carrier: 02
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default password problem while restoring

Please Login to Remove!

Hi all,

I tried this afternoon to update my 9780: as a result, it crashed.
Afterwards, it did not completely start again and freezed when
99% of the start-up process was completed. I tried to
take off the battery for 5min: it did not change anything
and my bb still freezed at 99% the next time I rebooted it.

It happened in the past and I could still connect the bb to my
computer and restore it. This time, it is different because
I have set up a password. When I try to restore my 9780,
bb-desktop manager asks for password: this is fine,
I can enter the password. Next, it is said that I have to enter
the password on the blackberry: it is impossible since the bb
is freezed --> I cannot restore my bb this way.

Has anyone encountered the same problem ? Any suggestions ?

Thanks a lot!
Offline  
Old 05-21-2011, 03:27 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,441
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: password problem while restoring

Wipe the BB and do a restore from backup.

This will help


How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: password problem while restoring
Thread Thread Starter Forum Replies Last Post
Password problem JV77 BlackBerry Help 3 12-06-2010 07:45 AM
Unable to view WebConsole airalex BES Admin Corner 0 09-20-2010 12:00 PM
unique password problem bassman89 General 8100 Series Discussion - Pearl 2 12-01-2009 07:30 PM
Password removal problem with Blackberry 6710. scottb General BlackBerry Discussion 5 07-23-2007 06:44 AM
Required password, maximum password attempts problem MotoUp BES Admin Corner 3 01-03-2007 09:39 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.