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Old 05-30-2011, 08:32 AM   #1 (permalink)
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Default emails wont delete off my curve

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hello.

i have only had a blackberry for a month now, so im still getting used to it.. i have two emails that will not delete off my curve 8500. these emails have been deleted off my yahoo email account. all my other emails delete ok. i have rebooted my phone but they are still there. i know its only two emails (not a big issue) but they keep moving/changing date in the mailbox and its putting all my emails out of sequence.

is there any way i cant remove these emails. any help is greatly appreciated


thanks in advance.
michael
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Old 05-30-2011, 09:06 AM   #2 (permalink)
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Default Re: emails wont delete off my curve

What is rebooted? A hard reset?
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Old 05-30-2011, 09:11 AM   #3 (permalink)
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Sorry should of been clearer. I took my battery out for 2mins and put it back in
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Old 05-30-2011, 09:12 AM   #4 (permalink)
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Default Re: emails wont delete off my curve

Are they saved messages?
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Old 05-30-2011, 09:13 AM   #5 (permalink)
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Default Re: emails wont delete off my curve

Messages aren't saved
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Old 05-30-2011, 09:15 AM   #6 (permalink)
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Default Re: emails wont delete off my curve

If you highlight the date bar immediately above and select delete prior from the message app menu, does it not delete them?
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Old 05-30-2011, 09:17 AM   #7 (permalink)
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Default Re: emails wont delete off my curve

Tried "deleting prior"
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Old 05-30-2011, 09:21 AM   #8 (permalink)
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Default Re: emails wont delete off my curve

Here is what I would do. Do a full backup. Use Desktop Manager to delete the messages database. Then do a selective restore of the messages database from your backup. If the messages still will not delete, repeat but restore from the next newest backup.
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Old 08-13-2011, 11:28 AM   #9 (permalink)
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Default Re: emails wont delete off my curve

Hi, I am having the same issue where 5 of my emails come back over and over again after I delete them. They are long gone from Gmail. I have done a battery pull with no results. I have backed up my device, but don't specifically see a "message database" or "messages" restore. Is there a more complicated name for restoring all messages?
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Old 08-13-2011, 11:46 AM   #10 (permalink)
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Default Re: emails wont delete off my curve

Quote:
Originally Posted by data1025 View Post
Hi, I am having the same issue where 5 of my emails come back over and over again after I delete them. They are long gone from Gmail. I have done a battery pull with no results. I have backed up my device, but don't specifically see a "message database" or "messages" restore. Is there a more complicated name for restoring all messages?
I'm having the same problem with a few @live.com emails. I delete and they are delivered again latter, over and over for about five days now. And they have been deleted from the windows live account via the website. I don't believe there is anything to do but let it sort out on its own.

The only thing I can suggest is delete the email on the gmail site and then empty the deleted items folder. Try that. It may stop the repeated delivery, or maybe not.
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Last edited by aiharkness : 08-13-2011 at 11:51 AM.
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Old 08-13-2011, 01:47 PM   #11 (permalink)
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Default Re: emails wont delete off my curve

this seems to be a common issue with the 8500 series
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Old 08-13-2011, 02:18 PM   #12 (permalink)
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Default Re: emails wont delete off my curve

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Originally Posted by lojikal View Post
this seems to be a common issue with the 8500 series
How did you jump to that conclusion?
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