BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-02-2011, 02:36 PM   #1 (permalink)
New Member
 
Join Date: Mar 2011
Model: 9700
PIN: N/A
Carrier: Cellcom
Posts: 5
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default White screen of death - Blackberry Bold 9700

Please Login to Remove!

I have updated to the latest interface, and everything is fine, ,,until some bug gets into the system and I end up with the white screen of death. I boot, but it boots into the white screen. I think it is a software problem, since after I let it sit when this happened last time for a day, it came back fine and worked perfectly for 2 weeks..now it is back. Can I revert to an earlier interface??
Offline  
Old 06-02-2011, 03:51 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,752
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default Re: White screen of death - Blackberry Bold 9700

interface = ?

If you are referring to a totally white screen, with no error message at all, then it is probably not a software problem. Do a search and read the threads where people have encountered this.

If you have a white screen with a message in small black font in the center of the screen and it is not corrected by a hard reset (i.e. you remove the batter, with the power on, wait at least 30 seconds, then replace the battery, and the device boots to the same screen) then you will need to wipe the device software and then reinstall it.

If you have the while screen with no message, you can try wiping the device and then reisntalling the software. If that does not fix the problem, then you will know it is not a software problem.
__________________
- Ira
Offline  
The Following User Says Thank You to aiharkness For This Useful Post:
MosheLichtenstein (06-02-2011)
Old 06-02-2011, 03:59 PM   #3 (permalink)
New Member
 
Join Date: Mar 2011
Model: 9700
PIN: N/A
Carrier: Cellcom
Posts: 5
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: White screen of death - Blackberry Bold 9700

Perfect. Thanks. Please expalin how I "wipe" the device. You are correct, there is NO message...simply a white screen. If it is not a software problem, what is it and can it be fixed?
Offline  
Old 06-02-2011, 04:09 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,752
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default Re: White screen of death - Blackberry Bold 9700

Wipe the device using JL_CMDER or BBSAK. See BlackBerry FAQ - BlackBerryFAQ. The wipe will leave you with a 507 error (no device software) which you probably won't see anyway with the display fault. I guess if you do see the 507 error that will be a good sign.

After you wipe the device, reinstall the OS either from your carrier, or install the latest official release following the directions in the "latest OS" stick thread for the 9700.

Good luck. Fingers crossed. (If it is a hardware problem, I don't know what is involved to fix.)
__________________
- Ira
Offline  
Old 06-02-2011, 04:33 PM   #5 (permalink)
New Member
 
Join Date: Mar 2011
Model: 9700
PIN: N/A
Carrier: Cellcom
Posts: 5
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: White screen of death - Blackberry Bold 9700

perfect. thx
Offline  
Old 06-02-2011, 04:37 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,752
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default Re: White screen of death - Blackberry Bold 9700

Post an update when you can.
Posted via BlackBerryForums.com Mobile
Offline  
Old 08-11-2011, 06:29 AM   #7 (permalink)
New Member
 
Join Date: Aug 2011
Model: 9700
PIN: N/A
Carrier: O2
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: White screen of death - Blackberry Bold 9700

This appeared to me and I sorted it by deleting some applications to free up some memory and it has now gone away.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: White screen of death - Blackberry Bold 9700
Thread Thread Starter Forum Replies Last Post
Web Desktop 5 no application loader Walter_Str BES Admin Corner 2 08-27-2009 08:05 AM
BES for Exchange 4.0.4 Available Now BlackBerryLinks BES Admin Corner 28 05-06-2006 11:38 AM
BES 4.0 SP2 for Exchange now available jibi BES Admin Corner 49 08-17-2005 09:51 AM
[2005-04-04] RIM to Preview Next Generation BlackBerry MDS at WES bfrye BlackBerry In the News 3 04-13-2005 09:02 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.