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Old 06-02-2011, 04:39 PM   #1 (permalink)
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Default Reload Software 552

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This comes up on my phone, how do i fix this problem?
Thanks in advance
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Old 06-02-2011, 04:46 PM   #2 (permalink)
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Default Re: Reload Software 552

Please update your profile to indicate your current BB and cell carrier. Use the BB model number, not nickname as ther eare several different Curve models beginning with the 8300 series and each is somewhat diferent. We use this information when you have a problem.

Wipe the device using Jl-cmdr (see the FAQ) and then reload the OS for your specific device. You can find the correct OS in the specific Forum section. If I know the model number, I could direct you tot he propoer OS to install.
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Old 06-02-2011, 04:52 PM   #3 (permalink)
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Default Re: Reload Software 552

I dont know what sort of curve it is, i got given it second hand and what is a cell carrier? mobile network?
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Old 06-02-2011, 05:15 PM   #4 (permalink)
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Default Re: Reload Software 552

8520 - How do I update my profile? lol

Last edited by Boyder : 06-02-2011 at 05:20 PM.
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Old 06-02-2011, 05:17 PM   #5 (permalink)
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Default Re: Reload Software 552

You need to know the model number before you can install an OS as it is device specific.

There should be a white sticker under the battery that has the model number. Without that, you are dead in the water since you don't know which OS to install.

Cell carrier is the company that provides your mobile cell service.
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Old 06-02-2011, 05:33 PM   #6 (permalink)
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Default Re: Reload Software 552

bruv i just told you 8520
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Old 06-02-2011, 05:51 PM   #7 (permalink)
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Default Re: Reload Software 552

I've got it doing some software update, it wouldnt regonise the device to start with but eventuly i got it going. I will let you know if this helps, its taken a long time.
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Old 06-02-2011, 06:27 PM   #8 (permalink)
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Default Re: Reload Software 552

Ok so, for if anyone else gets this problem, using your blackberry desktop software (download if you dont have)
Keep tryin with battery in out in out, basicly jsut keep tryin to get it to read that your phone is connected then update your software (will take a long time) well did for me.

Note you will lose everything.
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Old 06-02-2011, 08:08 PM   #9 (permalink)
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Default Re: Reload Software 552

Quote:
Originally Posted by Boyder View Post
bruv i just told you 8520

We don't need an attitude. Look at the time stamp. We were posting at the same time. Who is the cell carrier?

Look at the top bar. User CP is where you go to update your information/profile/OS etc.
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