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Old 06-03-2011, 07:41 AM   #1 (permalink)
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Default Stained 9800 + Other problems. Please Help

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Hi Guys,

so safe to say i'm devestated!

First of all I purchased a BB 9800 from vodafone on a 24 month contract, when the phone arrived the buttons underneath the screen appeared to be loose, and light would show through. I complained about this and they sent me a replacement model.

I used my phone last night, with wet hair (which had been dyed not too long ago) and didn't realise until I got off the phone, that my hair, had stained my beautiful white torch, a funny shade of pink. Devestated I tried everything to remove this with no such luck.

After speaking to Vodafone, they advised me to go in store for a quote, to see how much it wuold be to get this repaired. a quote of 165 later and I left.

However, there is several problems with the phone itself, the battery case is loose, and creaks and wobbles, as does the screen which is wobbly. the buttons under the screen have exactly the same problem as the first phone I recieved except worse, where light shines through, theres a black gap, and you can feel that it's sticking out on one side. The phone itself has crashed on me quite alot, with a white error screen, and the internet is not working, when I try to use this, parts of the information are white and blank, so you cannot even read the screen?

I've advised vodafone of all of this, as the phone is only 14 days old on a 24 month contract. However they're unwilling to help me. After a long phone call they advised if I took it into store they would fix these problems for me.

However, i'm not convinced they will fix all of the problems with the phone, I feel I am due a replacement as like I stated it is only 14 days old, and i'm quite upset that my beautiful white phone, has turned pink!

Can anyone giver me any information how I should proceed with this? As I have virtually given up. I'm not very happy having a phone "repaired" that is only 14 days old.

Thanks in advance for any help.
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Old 06-03-2011, 07:42 AM   #2 (permalink)
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Default Re: Stained 9800 + Other problems. Please Help

Also they seem unwilling to help as it has "physical damage" i.e, turned pink! :(
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Old 06-03-2011, 11:31 AM   #3 (permalink)
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Default Re: Stained 9800 + Other problems. Please Help

Dying the phone pink has voided your warranty. Take a look at cnn.cn for a replacement housing. It's not so hard to to the swap and there are a ton of videos online (YouTube) that will walk you through it.
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