I have been fighting for months with my carrier (Orange Spain
) because one day my BB 9700 died and would not start up again. I sent it in for repair and they refuse to say anything but: you must have dropped it which excludes it from warranty. It is irreparable. I did not drop it but they won't budge. Anyway, thinking my 4 month old BB was lost anyway I looked through all the forums to see if I could try something myself. I have not found it. Desktop Software says cannot connect and through forums I found a solution to start application loader to see if I could get it to start.
-BBSAK can't find it
-JL_Cmder does nothing when I try to wipe
-I have followed the suggestion to go to Apploader through c:\ and managed to get so far that I can click Update software. It starts but then hangs every time at initializing -> reconnecting to JVM
- I have also uninstalled and reinstalled desktop software and took out registry keys, same result.
Soooo, I guess my BB can be been officially declared dead.
My questions to all of you here:
-Does anyone know if I can send my BB straight to Research in Motion, I really did not drop it.
-Does anyone know of another thing I can try to revive it?
-Does anyone know what the problem could be with this phone and what it would cost to have it fixed if I would pay for it.I feel really bad to recycle an expensive phone that literally has NO scratch on it, it looks brand new.
Thank you !