BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-06-2011, 05:55 PM   #1 (permalink)
New Member
 
Join Date: Jun 2011
Model: 9800
PIN: N/A
Carrier: VIVO
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Torch (9800) does not turn on after upgrading

Please Login to Remove!

I tried to upgrade my torch from the Desktop Manager, and after the normal reboot, it never turned back on.

I am now trying to reset it to factory settings, but all instructions I could find require the fonr to be on, which is not applicable to my situation.

Is there any way to wipe (or reset it) without having to torn it on?

Thanks!!!
Offline  
Old 06-06-2011, 08:01 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,302
Post Thanks: 43
Thanked 579 Times in 574 Posts
Default Re: Torch (9800) does not turn on after upgrading

Did you have it fully charged when you did this? Pull the battery and replace it after 3 to 4 minutes then while plugged into the charger see if it boots. if the battery is very low it may take a while to charge to a level that it will boot. If you have access to another battery, give it a try also.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 06-07-2011, 09:17 AM   #3 (permalink)
New Member
 
Join Date: Jun 2011
Model: 9800
PIN: N/A
Carrier: VIVO
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Torch (9800) does not turn on after upgrading

Thanks tsac, I had checked that.

After some additional attempts, I could reset it by the Loader application, but now I get the battery sign with an red X on it. I did some research and it seems to be an issue with the battery "code" or "memory" - a new security feature in 9800.

Does anyone have a clue on how to fix that???

Thanks
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Torch (9800) does not turn on after upgrading
Thread Thread Starter Forum Replies Last Post
Upgrading From 9000 to 9800 - Thoughts icurschwartz General 9800 Series Discussion - Torch 22 11-01-2010 07:28 PM
Mobile Video (formerly CV) on Torch 9800? vicharem General 9800 Series Discussion - Torch 4 08-21-2010 05:13 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.