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Old 06-10-2011, 06:48 PM   #1 (permalink)
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Default BBM suddenly stopped working

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Hello I am using a Bberry 9700 bold. When I go abroad and connect at my friend's wifi I always disconnect from the mobile network and use BBM without any problem. But recently BBM stopped working at my friend's place (abroad) although I can still browse the internet. The wifi sign on the top right remains grey. What happened??
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Old 06-10-2011, 09:06 PM   #2 (permalink)
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Default Re: BBM suddenly stopped working

If you have not upgraded or added any Apps then try a battery pull to reset the OS.
the gray WIFi indicates you do not have WIFI connection and are using the cell network. If you have a full BB Data plan call the carrier and see if they are restricting you.
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Old 06-11-2011, 01:05 AM   #3 (permalink)
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Default Re: BBM suddenly stopped working

Where exactly are you? For the last few days there has been a BIS over WIFI outage in some foreign locations (Europe, etc.)
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Old 06-11-2011, 04:18 AM   #4 (permalink)
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Default Re: BBM suddenly stopped working

Quote:
Originally Posted by tsac View Post
If you have not upgraded or added any Apps then try a battery pull to reset the OS.
the gray WIFi indicates you do not have WIFI connection and are using the cell network. If you have a full BB Data plan call the carrier and see if they are restricting you.
Hi tsac, i already tried the battery pull and the problem persists; i cant use BBM over wifi only (while disconnecting from the mobile network) while i could use it before just fine.
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Old 06-11-2011, 04:22 AM   #5 (permalink)
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Default Re: BBM suddenly stopped working

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Originally Posted by John Clark View Post
Where exactly are you? For the last few days there has been a BIS over WIFI outage in some foreign locations (Europe, etc.)
Hi John, my carrier is a belgian telecom and i am now in africa where i usually disconnect from the mobile network and connect on my friend's wifi. In the past (just a week ago) i could use BBM that way without any problem but not anymore

Last edited by cromcruac : 06-11-2011 at 04:33 AM.
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