06-12-2011, 10:32 PM
Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
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| | Re: Blackberry Bis Help! 9780
First step is always a 30-second battery pull while the BlackBerry is turned on. This will force a reboot but won't erase any of your data.
If that doesn't fix it you can log into the BIS page at 3 and re-enter your PIN and IMEI as if you're changing devices. Under Help on the BIS page there should be an option to resend your service books.
After that you'll need to call 3 and make sure your account is properly provisioned.