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Old 06-13-2011, 01:09 AM   #1 (permalink)
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Default media manager problem

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I have jpeg files showing in my media manager but I cant seem to retrieve them. I get the message "cannot find required file" yet the image is showing on screen. Any suggestions?
Old 06-13-2011, 06:32 AM   #2 (permalink)
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Default Re: media manager problem

You can take a window screen picture about this error ?

Or You can use drag and drop your jpeg file from Windows folder to your blackberry, quick easy, and efficient.
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Old 06-13-2011, 08:25 AM   #3 (permalink)
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Default Re: media manager problem

Try a 30-second battery pull and then re-insert the battery.

Sometimes with older models and OS versions a deleted picture will leave behind the thumbnail file of itself. The thumbnail still appears as a "pointer" to the original file, but the actual original file has been deleted. It may be necessary to delve into the folders and subfolders to manually delete those thumbnails.
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