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Old 06-13-2011, 08:23 PM   #1 (permalink)
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Default BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

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I have a BBerry 9700 from Tmobile.
I have a macbook pro (a year and a half old)
I used BBerry desktop v 2.0.1 to sync with iSync on my macbook pro.

sync settings ONLY to sync calendar (not contacts or anything else).
when i sync, it quadruples all my contacts so i have for most but not all entries 4+ times each. what is weird is it doesn't do this for every entry but does this for most.

i've deleted the dupes, and restored from a previous backup without issue. as soon as i sync the calendar the issue reappears. even more annoying, once the dupes appear, restoring from the date prior to the issue does NOT remove the dupes even though i have it set to fully restore the address book/contacts and delete all prior entries.

HELP! this is messing up my phone and driving me insane. thanks!!!
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Old 06-13-2011, 08:40 PM   #2 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

Multiple casues, try reading these, none are exact

KB19598-All entries in iCal and iCal Tasks are duplicated when a second BlackBerry smartphone is synchronized after an upgrade from Mac OS X 10.5.7 or 10.5.8 to OS X 10.6


KB19907-Multiple Microsoft Entourage calendars appear for synchronization in BlackBerry Desktop Manager 1.0 (Mac OS)


KB19148-How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software
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Old 06-13-2011, 08:43 PM   #3 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

unfortunately none of these fit as i am on Mac OSX 10.6.7 and BBerry Desktop Manager 2.0.1 and I don't use Entourage (i have the full 2011 Office for Mac)
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Old 06-13-2011, 08:46 PM   #4 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

the issue happens when i have NOTHING set to sync except calendar (and is worse if i try to sync anything else). basically i can't sync anything. if i restore to when i only had one set of contacts it STILL doesn't properly overwrite the data and i STILL have multiple copies per entry. even worse - not only is my bberry now completely useless to sync with anything, i can't even back it up. when i back it up, it ALSO duplicates contacts which i have NO idea how this is even possible.

i'm so mad i want to back this thing over with my truck and give up and get an iPhone. at least mac makes stuff that actually works.
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Old 06-13-2011, 08:54 PM   #5 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

try going to BlackBerry - Support & Services

there are multiple issues and see if you can find one that helps.

I suspect you have an option set wrong but not having MAC OS i cannot offer much help
except to point you to the RIM help information. Maybe someone else who uses Mac might have an idea.
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Old 06-13-2011, 10:06 PM   #6 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

last i saw it was a known issue. grrrr damn bberry... lol but thank you for trying!
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Old 06-14-2011, 08:36 AM   #7 (permalink)
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Default Re: BB9700 Tmo dupes contacts on BB Desktop Sync on Mac

ugh so it's not with isync, bc i wake up this morning after going to bed with just ONE set of contacts on my phone and BAM everything is now in there something like 8 times each!!!! the ONLY wireless sync I ever used was Google Sync so im disabling that now and we'll see if that helps.

open to thoughts, suggestions, ideas...
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