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Old 06-14-2011, 05:27 AM   #1 (permalink)
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Default 9800 Charges but Icon drops to 1% battery very fast

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Hi,

I have a peculiar problem with my blackberry torch.

When I plug this unit into any charger (wall or USB), the charging icon shows up (battery with the lightning bolt) shows up and the clock (screen saver) also gets activated as normal, but after 10-15 seconds the chrging indicator goes and it shows as if the unit is not charging.

But I know that the handset is getting charged as I can use it easily for a day long as per the normal battery life.

So effectively the unit always shows an empty battery icon (Red outlined hollow battery icon always) and the LED always blinks amber. But the phone works normal except this (i.e. I can make calls, the radio stays on, watch videos...anything a normal phone will do..)

Also if I do a battery pull out and reinsert it, after boot up the battery shows 100% but the icon and battery level indicators drop back to 1% and empty battery icon within 15-20 mins with the phone continuing it's normal opeartion with the empty battery icon (down to 1%)

This is causing a lot of trouble as I never know what is the actual battery level and poses problem when I do not charge and the battery is actually low.

Can anyone help me fix this problem. The unit is out of warranty and BB guys have refused to repair. I'm using the default theme and have not changed the theme so I can rule out the issues of 3rd party theme icons.

Please suggest

Thanks
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Old 06-14-2011, 05:44 AM   #2 (permalink)
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Default Re: 9800 Charges but Icon drops to 1% battery very fast

Before, you should determine problem is your battery or your blackberry?
You can try another battery ?

Good luck!
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Old 06-14-2011, 06:57 AM   #3 (permalink)
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Default Re: 9800 Charges but Icon drops to 1% battery very fast

Might be a theme problem. Try using the stock theme that came with the device.

Also look at Options > Device > Device and status information and check the battery level there.
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Old 06-14-2011, 09:08 AM   #4 (permalink)
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Default Re: 9800 Charges but Icon drops to 1% battery very fast

I have the exact same problem with my corporate phone. I have a personal BlackBerry and when I switch batteries they both show fully charged. The battery level matches what is being displayed. According to the display I'm burning through the charge in about 4 hours with no special apps running (CPU 0%). I will try just reinserting the same battery to the same phone...much easier than shutting down 2 phones, but still not right.
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Old 06-14-2011, 09:22 AM   #5 (permalink)
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Default Re: 9800 Charges but Icon drops to 1% battery very fast

What apps do you have running in the background - i.e. Facebook, GPS/Maps, etc?

Keep in mind that you do not want to let the battery get below 20% on any sort of regular basis. Doing so can damage the Lithium battery. That might be the problem as well. Had a similar issue with my BB 9000. I keep the 9800 topped off when I am in the office.

This might help: Maximum Battery Life - BlackBerryFAQ
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