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Old 06-14-2011, 11:37 AM   #1 (permalink)
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Default Problem syncing calendar events from BB to Outlook

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Hi all,

I've seen similar problem but mine affects two users only. Appointment created in BlackBerry doesn't appear in Outlook. (BES 4.1, Outlook 2007, Exchange 2010, Server 2008 Ent). They also not receiving invitations on handhelds. As I said all other BB seem working fine, so it makes me thinking that it is related to user profile.



What I did:

1. Compared handheld settings(working and non working) - they are exact

2. Checked user account with IEMSTest.exe

3. Checked - mapi.dll and cdo.dll seem OK

4. Checked and compared output of "get-mailbox -identity "BESadmin" | select AddressListMembership - this again looks OK





Logs:

information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/03 17:31:36.707):{0xF60} {Name Surname} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/03 17:31:36.707):{0xF60} CDO initializing failure in CDO helper 04ea5008 (5)
[40580] (06/03 17:31:37.692):{0xF60} CDO helper 04ea5008 closing after CDO initialize failure
[40000] (06/03 17:31:37.801):{0xF60} CalHelper failed 04ea5008, ErrorCode = -11, Thread activity was Checking CDO object list
[40000] (06/03 17:31:37.848):{0x1C6C} {name.surname} CDO helper 04ea5008 returned error 'CAL_CDO_INIT_FAILED' failed for LongTermEntryId=0 in LaunchCalHelper(1)
[40000] (06/03 17:31:38.020):{0x1C6C} {name.surname Unable to launch CDO helper in SynchronizeHelper
[40000] (06/03 17:31:38.020):{0x1C6C} {name.surname} Unable to process message with LongTermEntryId=0 in SynchronizeHelper
[20000] (06/03 17:31:38.020):{0x1C6C} {name.surname} Unable to process Meeting Request in SendHelper
[20000] (06/03 17:31:38.020):{0x1C6C} {name.surname} Send() failed: ERR_FAIL, Tag=1214686
[40277] (06/03 17:31:38.020):{0x1C6C} {name.surname} Sending message error to device for message 1707451395
[40583] (06/03 17:31:38.020):{0x1C6C} {name.surname} Sending packet to device, Size=47, Tag=2657629, TransactionId=-840369228
[40279] (06/03 17:31:38.020):{0x1C6C} {name.surname} SubmitToRelaySendQ, Tag=2657629
[40000] (06/03 17:31:38.020):{0x1CF8} [BIPP] Send data, Tag=2657629
[40279] (06/03 17:31:38.020):{0x1C6C} {name.surname} SubmitToRelaySendQ, Tag=1214686
[40000] (06/03 17:31:38.020):{0x1CF8} [BIPP] Send status DATA_ACCEPTED, Tag=1214686
[40000] (06/03 17:31:38.067):{0x1388} {name.surname} Processed MULTI_STATS from Dispatcher, Tag=1214687
[40577] (06/03 17:31:38.129):{0xF60} CDO helper 04ea5008 stopped



and from MAGT_01


Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30001] (06/14 10:35:47.873):{0x1804} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/14 10:35:47.873):{0x1804} Server = mail, Mailbox = /o=DOMAIN/ou=House/cn=Recipients/cn=Name Surname Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/14 10:35:47.873):{0x1804} {Name Surname} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/14 10:35:47.873):{0x1804} CDO initializing failure in CDO helper 04e42210 (2)



thanks
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