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Old 06-15-2011, 05:25 PM   #1 (permalink)
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Default Update Wiped My Entire Phone Memory!

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It all started when my Blackberry froze (the battery was full) and refused to turn on. There would be a red light, and the rebooting screen would appear, only to restart again when the reboot bar was about 1/10th complete. This cycle went on for nearly three hours. I thought the problem may have been due to outdated software or something, so I ran Desktop Manager and followed the prompts to install the latest one. Well the good news is that the phone managed to restart - the awful news is that it wiped ALL of my contacts, apps, and emails. The only things left are the stuff on my media card - a couple of pictures, that's it.

I freaked out and went on a good long search on all the Blackberry forums out there. There were no files listed under "Restore", and I couldn't find any IPD files on my computer. There was a lot of advice that involved Windows command prompts folders, but I'm a Mac user so a lot of these didn't translate. I had a poke around the "Device Memory" folder and found a WhatsApp file containing something called "messagestore.db" - it seemed pretty strange that it was there since all my other apps had been entirely wiped. Anyway, it made me think that perhaps there was a way of recovering all the information I lost - I have 8 years' worth of contacts in that phone and I'm really crushed over this! Please, PLEASE help!!!!!!!!! I'd really appreciate it!!!!!!!!!

(I'm pretty good with gadgets but I can get lost where stuff like codes and commands are concerned. So please be patient!)

Last edited by moriss : 06-15-2011 at 05:27 PM.
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Old 06-15-2011, 05:34 PM   #2 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

Unless you backed up or sync'd with something, you are SOL.

Were you using BlackBerry Protect? Sync'ing with Google? ...
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Old 06-15-2011, 06:10 PM   #3 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

RU Serious? 8Yrs worth of contacts and you never did a single backup? No old backups? Did you check external harddrives? Did you use the universal search function on the Mac and search every single drive for "*.ipd" ? Did you use DMgr on another Mac Boot Profile? (Idk if Mac uses those)
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Old 06-15-2011, 06:14 PM   #4 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

An Oh-By-The-Way: This is the real value of BlackBerry Protect. Install it. Set it to do automatic backups daily. And then forget about it until you need it.
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Old 06-15-2011, 08:18 PM   #5 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

the Horse is already out of the barn.

By the way the Bold is not 8 years old so unless you stopped the backup, DM should have tried to do a backup at some point.
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Last edited by tsac : 06-15-2011 at 08:22 PM.
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Old 06-17-2011, 06:25 AM   #6 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

Quote:
Originally Posted by loraempson View Post
i accidentally deleted my all contacts, i never had backup of them.
is there any way to get them back, i am very upset ...plzzz help
The answer to your question is - no they cannot be recovered without a backup. And please don't hijack others threads.
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Old 06-23-2011, 06:19 PM   #7 (permalink)
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Default Re: Update Wiped My Entire Phone Memory!

I'm not sure if you mentioned it, but is the phone CDMA or GSM? While most of the data is definitely gone, there's a chance that you have contacts listed on the SIM card (assuming you use one)
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