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Old 06-16-2011, 08:57 AM   #1 (permalink)
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Default Email Update Issue

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Hi,

Really hoping someone can help me. I just got the new Blackberry Bold2 and I cannot set up my emails on it. When I try to set up email, the phone says I must upgrade to the new BB email app, when I do, the phone crashes and becomes unrecoverable.

I have tried this twice now and had the same problem. Can anyone help me, either get round this or explain how I can upgrade the email client without "bricking" the phone again?

Please help.

Thanks

Dan
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Old 06-16-2011, 10:23 AM   #2 (permalink)
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Default Re: Email Update Issue

By Bold2 I assume you mean the 9780 as your profile says?

Do you have a BB dataplan activated on your account?

Was this purchased new or used?
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Old 06-16-2011, 10:30 AM   #3 (permalink)
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Default Re: Email Update Issue

Yes, It has the BB service activated. The phone is new.

And sorry yes, I did mean the 9780.

Cheers
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Old 06-16-2011, 11:13 AM   #4 (permalink)
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Default Re: Email Update Issue

Reload the device OS.
You might have to keep doing the email update a few times until is stops bricking the device.

It's an issue with the email setup application that RIM still needs to fix.
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Old 06-16-2011, 05:25 PM   #5 (permalink)
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Default Re: Email Update Issue

Does anyone know when this is being fixed and i am having the same problem... cannot sync any calendar or contacts and already had one replacement due to not being able to recover the phone :(
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Old 06-16-2011, 06:14 PM   #6 (permalink)
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Default Re: Email Update Issue

Why can't you sync your calendar or contacts?

That shouldn't have anything to do with the Email Setup update issue.
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Old 06-16-2011, 08:24 PM   #7 (permalink)
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Default Re: Email Update Issue

Same thing happened to me. I did the wireless update of the Email Setup app and it borked my system. The only thing for it was to completely wipe/update the OS via computer. That's when I moved up to OS 6, eschewing the tried & true OS5 with which I had become so comfortable. I figured OS 6 is the future so I might as well get some experience with it. My 9930 won't have an OS 5 option.

Wireless update has NEVER worked 100% for me.

Last edited by rambo47 : 06-16-2011 at 08:31 PM.
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Old 06-16-2011, 08:57 PM   #8 (permalink)
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Default Re: Email Update Issue

Try a security wipe and then resync. Had a similar experience with my 9800.
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