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Old 06-17-2011, 03:38 AM   #1 (permalink)
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Default Got my first BlackBerry (Torch 9800), freshly bought, Error 507/561, help?

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First of all, i'm sorry if i post this on the wrong section, and i'm sorry for using text colors. i meant to make you notice easier what i did, and/or the conditions of the blackberry

I got my first blackberry today. my granpa gave it to me. it was inside a box, it was in an ON condition (showing it's home screen), without any sim card. So, I turned it off (by holding the End Call button and put my sim card in the slot. But when I turn it on again, I get Error 507 mostly, and sometimes 561, Reload Software if i'm not mistaken, and it won't turn off. i have to remove the battery in order to turn it off, but when i put it back on, it automatically turns on, goes to the BlackBerry loading screen, and displays the error message.

I've read a few articles about this error. It's because there's no OS in the phone. However, my phone was freshly bought

i've also read a few articles (some on this site) on how to fix them but since i'm new to blackberries, i couldn't understand them.

i'm eyeing on this article here
What to do next if Jl cmder will not connect

but i'm not quite sure if that's for error 507/561 since there are no text saying "error 507/561" in the article

I've also downloaded JL Cmder (v1.9.3). Tried to restore to factory defaults, didn't work. Device info shows:

Hardware Id: 0x5001807
PIN: 0x26de4914
OS Version: 0x0
VM Version: 0x6000222
VM Version Format: 0x4
Radio ID: 0x0
Vendor ID: 609
Active WAFs: 0x0
OS Metrics: (It's too long, but if I have to post this, ring me a bell. All i got are a bunch of 0x numbers)

If somebody could make a step by step guide on fixiing this problem, or how to reload my OS, i'd be really grateful! thanks in advance

Last edited by ballistic9009 : 06-17-2011 at 03:47 AM.
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Old 06-17-2011, 06:22 AM   #2 (permalink)
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Default Re: Got my first BlackBerry (Torch 9800), freshly bought, Error 507/561, help?

If it was brand new in the box or "freshly bought" as you indicate, your best bet is to return it to seller for exchange or money back.
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Old 06-17-2011, 06:59 AM   #3 (permalink)
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Default Re: Got my first BlackBerry (Torch 9800), freshly bought, Error 507/561, help?

I second devnull's suggestion. return it.
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Old 06-17-2011, 07:12 AM   #4 (permalink)
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Default Re: Got my first BlackBerry (Torch 9800), freshly bought, Error 507/561, help?

If it was on in the box, it might not be brand new. Normally BlackBerrys come with the battery uninstalled and when you first open the box you must put in the SIM card, memory card, and battery. Exchange it for one in a sealed box.
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Old 06-17-2011, 09:46 AM   #5 (permalink)
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Default Re: Got my first BlackBerry (Torch 9800), freshly bought, Error 507/561, help?

aww thanks guys. i brought it to my uncle and he fixed it. just good as new
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