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Old 06-18-2011, 10:04 AM   #1 (permalink)
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Default Bold 9700 Just Died.

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Out of nowhere, one moment it was fine, the next I looked at it and it was dead.
For a short time plugging the charger in would bring a red light for a few seconds. Now, even that has gone. No red light, no sign of activity when plugged in (or not) battery in or out.

Seems completely dead, but it happened out of nowhere so I'm optimistic leaving it for some time might fix it.

Appreciate any suggestions or possible explanations
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Old 06-18-2011, 10:11 AM   #2 (permalink)
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Default Re: Bold 9700 Just Died.

Battery would be my first suspicion. But have you dropped it? Gotten it wet?
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Old 06-18-2011, 10:33 AM   #3 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
Battery would be my first suspicion. But have you dropped it? Gotten it wet?
Never dropped it, never got it wet. Never had a problem

Just totally out of the blue...
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Old 06-18-2011, 10:52 AM   #4 (permalink)
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Default Re: Bold 9700 Just Died.

Do this. First, remove the battery, and if you are using a microSD media card then remove that too. Then plug the BlackBerry into a wall charger. It should take a few minutes, but eventually the screen should come on with the battery error symbol. If so, I see that as a good sign the device hardware may be ok.

So, reinstall the battery and let it charge for an hour or two and see if it boots. If necessary, remove the battery and then replace it. If the BlackBerry does not boot after charging for an hour or two, then I would try another battery. Borrow one if you can just as a test before spending money on a new battery.

If you get it booted up, reinstqll the microSD card. If the problem happens again after you reinstall the card, try reformatting the card, or you may need to replace it.

If you do not eventually see the screen come on with the device plugged in and the battery removed, I don't know the different possible causes. I would try wiping the device in that case and reinstalling the OS. See blackberryfaq.com and the two articles there on JL_CMDER.

There is a chance the BlackBerry hardware just failed in some way. I think that possibility is slim, though. Make sure it is not a power problem or software.
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Old 06-18-2011, 12:18 PM   #5 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
Do this. First, remove the battery, and if you are using a microSD media card then remove that too. Then plug the BlackBerry into a wall charger. It should take a few minutes, but eventually the screen should come on with the battery error symbol. If so, I see that as a good sign the device hardware may be ok.

So, reinstall the battery and let it charge for an hour or two and see if it boots. If necessary, remove the battery and then replace it. If the BlackBerry does not boot after charging for an hour or two, then I would try another battery. Borrow one if you can just as a test before spending money on a new battery.

If you get it booted up, reinstqll the microSD card. If the problem happens again after you reinstall the card, try reformatting the card, or you may need to replace it.

If you do not eventually see the screen come on with the device plugged in and the battery removed, I don't know the different possible causes. I would try wiping the device in that case and reinstalling the OS. See blackberryfaq.com and the two articles there on JL_CMDER.

There is a chance the BlackBerry hardware just failed in some way. I think that possibility is slim, though. Make sure it is not a power problem or software.
I have tried this without success but without removing the media card...
I'll try again removing the media card, should I remove the sim as well?
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Old 06-18-2011, 12:21 PM   #6 (permalink)
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Default Re: Bold 9700 Just Died.

I doubt it is the SIM but will not hurt to play it safe and remove it as well.

You say you plugged the BB into wall charger without the battery? Did you get the lighted screen with no battery symbol? If you did not wait a number of minutes, do it again a wait....the LED should light up red for a little while and then go off before then screen comes on.
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Last edited by aiharkness : 06-18-2011 at 12:23 PM.
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Old 06-18-2011, 12:35 PM   #7 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
I doubt it is the SIM but will not hurt to play it safe and remove it as well.

You say you plugged the BB into wall charger without the battery? Did you get the lighted screen with no battery symbol? If you did not wait a number of minutes, do it again a wait....the LED should light up red for a little while and then go off before then screen comes on.
No, as mentioned, there is no sign of activity, no red light, whether its plugged in, battery in, battery out, whatever... I'm leaving it 'on ice' for a short while them I'm going to try your suggestion again...
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Old 06-18-2011, 02:01 PM   #8 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
I doubt it is the SIM but will not hurt to play it safe and remove it as well.

You say you plugged the BB into wall charger without the battery? Did you get the lighted screen with no battery symbol? If you did not wait a number of minutes, do it again a wait....the LED should light up red for a little while and then go off before then screen comes on.
Okay so plugging it into the wall charger with the battery out still produces nothing.

However I'm back to where I was earlier, when I put the battery in I get the red light for a short time, same goes when I have the battery in and plug it into a charger - the red light appears for about 6 seconds.
This is all so far... Starting to worry a little, well, quite a bit actually seeing as I need this phone all the time.
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Old 06-18-2011, 02:10 PM   #9 (permalink)
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Default Re: Bold 9700 Just Died.

As I say above, I'm not sure of the implications of the screen not eventually coming on and showing the no battery symbol when the BlackBerry is plugged in without the battery installed. I don't know if that indicates a hardware failure, or if corrupted software could cause it.

It isn't going to hurt if you try and wipe the device and reinstall the OS. Use either JL_CMDER or BBSAK to wipe. See BlackBerry FAQ - BlackBerryFAQ.
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Old 06-18-2011, 02:35 PM   #10 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
As I say above, I'm not sure of the implications of the screen not eventually coming on and showing the no battery symbol when the BlackBerry is plugged in without the battery installed. I don't know if that indicates a hardware failure, or if corrupted software could cause it.

It isn't going to hurt if you try and wipe the device and reinstall the OS. Use either JL_CMDER or BBSAK to wipe. See BlackBerry FAQ - BlackBerryFAQ[/url].
Posted via BlackBerryForums.com Mobile
Okay, don't ask me how or why, but it just randomly booted back up again out of nowhere. I'm going to update and back it up on DM and hope that it holds out...

Thanks for all your help pal. I'll give a post should anything go wrong again.

By the way, off-topic, but I'm due an upgrade that's eligible (to do at any time) from now until mid-August, and I'm considering the Torch... But I'd be pissed if the Torch 2 or Bold 9900 were released before mid-August when I could've upgrade to one of them instead (preferable, of course, 1.2ghz cpu etc.). What do you think, worth waiting to see what happens? Or replace this 9700 before it really dies...

Last edited by jonathanharrison : 06-18-2011 at 02:36 PM.
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Old 06-18-2011, 03:02 PM   #11 (permalink)
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Default Re: Bold 9700 Just Died.

Definitely do a full backup before you do anything else. Repeating daily would be a good idea.

I don't have an explanation for what happened. Was the BlackBerry plugged in? If so, my guess is the battery finally reached a condition allowing the BlackBerry to boot.

On your last question, my guess is the 9900 may not come out until September, hopefully not later than that.

I expect your 9700 is going to flake out again, but I could be wrong. See what happens over the next 24 to 48 hours.

No opinion on the Torch.
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Old 06-18-2011, 03:27 PM   #12 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
Definitely do a full backup before you do anything else. Repeating daily would be a good idea.

I don't have an explanation for what happened. Was the BlackBerry plugged in? If so, my guess is the battery finally reached a condition allowing the BlackBerry to boot.

On your last question, my guess is the 9900 may not come out until September, hopefully not later than that.

I expect your 9700 is going to flake out again, but I could be wrong. See what happens over the next 24 to 48 hours.

No opinion on the Torch.
Posted via BlackBerryForums.com Mobile
No it wasn't plugged in.. I mean I just don't know to be honest, like you say it just reached a condition to boot, might happen again though. I've backed it up (didn't realise how quick that was to do) and I'm updating it from OS 5 to 6 (lol). I'm going to give it some time, both to see how this phone goes and whether the 9900 is released. Let's see what happens.
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Old 06-20-2011, 07:53 AM   #13 (permalink)
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Default Re: Bold 9700 Just Died.

Quote:
Originally Posted by aiharkness View Post
Definitely do a full backup before you do anything else. Repeating daily would be a good idea.

I don't have an explanation for what happened. Was the BlackBerry plugged in? If so, my guess is the battery finally reached a condition allowing the BlackBerry to boot.

On your last question, my guess is the 9900 may not come out until September, hopefully not later than that.

I expect your 9700 is going to flake out again, but I could be wrong. See what happens over the next 24 to 48 hours.

No opinion on the Torch.
Posted via BlackBerryForums.com Mobile
Okay so update... Its been working (no crashes etc.) fine since it messed up. However the battery life has significantly reduced, its 4 hours since I took it off charge (full battery) today and with almost no use, its well below half battery now. This is definitely a phone issue as I have tried another working battery from my bold 9000.
I just can't use this phone with such poor battery life, it literally wouldn't last 10 minutes on sat nav!

The issue continues to illude me, as does the decision whether to just get a new BB or not... Maybe I should get this one repaired.
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Old 06-20-2011, 10:43 AM   #14 (permalink)
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Default Re: Bold 9700 Just Died.

I read somewhere else on this forum that the media card can cause this issue so I've taken that out and am seeing how long it lasts...
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