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Old 06-20-2011, 08:35 PM   #1 (permalink)
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Default Bold 9700 wont let me set up email account

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Hey people
I cant seem to be able to set up an existing email account of mine on my BB. This is my first Blackberry, and i have read a few help pages but none of them seem to help.
when i go into the email set-up wizard, the only option available is 'Blackberry Enterprise Server'. Am I doing something wrong?
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Old 06-20-2011, 08:51 PM   #2 (permalink)
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Default Re: Bold 9700 wont let me set up email account

You need a BlackBerry data plan. As soon as you have a legit BlackBerry data plan on your account you will get the option to add a personal email account.
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Old 06-20-2011, 08:55 PM   #3 (permalink)
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Default Re: Bold 9700 wont let me set up email account

Quote:
Originally Posted by rambo47 View Post
You need a BlackBerry data plan. As soon as you have a legit BlackBerry data plan on your account you will get the option to add a personal email account.
so do I contact my provider for this?
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Old 06-20-2011, 09:02 PM   #4 (permalink)
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Default Re: Bold 9700 wont let me set up email account

Yes. They can set it up and have it active in as little as 5 minutes. They often claim it can take several hours to get your email going, but I've never seen it take more than 15 minutes.

You don't need any other data plan from your carrier once you have the BlackBerry data plan. Telestra should have you sorted out quickly.
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Old 06-20-2011, 09:04 PM   #5 (permalink)
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Default Re: Bold 9700 wont let me set up email account

Do you need to be on a plan to be able to use this? im on a cap plus (with 400MB bonus data/ month) but its still classified as pre-paid. will this be an issue?
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Old 06-20-2011, 09:08 PM   #6 (permalink)
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Default Re: Bold 9700 wont let me set up email account

Your BlackBerry won't use that plan. Pre-paid with a BlackBerry is problematic as few carriers offer pre-paid BlackBerry plans. If a data plan doesn't specifically say "BlackBerry" it won't work for email, BBM, Facebook, etc.
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Old 06-20-2011, 10:49 PM   #7 (permalink)
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Default Re: Bold 9700 wont let me set up email account

thanks man. according to whirlpool, both optus and vodafone have pre paid blackberry plans but telstra doesn't, of course!!
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