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Old 06-26-2011, 11:42 PM   #1 (permalink)
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Default Blackberry 8320 Syncing Issue

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HELP! I've had my blackberry for years but stupidly tried to sync my outlook contacts and calendar to my blackberry 8320. I'm using Blackberry Desktop Manager 4.2.2.14. I am now getting thousands of e-mails everyday that don't do anything but clog up my phone. The e-mails are all from "network at etp503003-etp-us-blackberry-net" and essentially say the same thing "This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server." The e-mail concludes with a string of characters.

I've done everything I could think of to stop them from showing up (up to and including trying to delete the desktop manager program - which I can't because of an uninstall error). Don't get me started on that! I'm getting ready to take a hammer to the phone and buy something other than a blackberry phone.
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Old 06-27-2011, 06:33 AM   #2 (permalink)
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Default Re: Blackberry 8320 Syncing Issue

Did you set up DM for BES and not BIS?

Maybe these will help:

KB04254-Network@etp email messages are received on the BlackBerry smartphone and email application

KB10289-What is a network@etp message

KB12643-ETP messages are not deleted from the Inbox after delivery to the BlackBerry smartphone
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Old 06-27-2011, 01:01 PM   #3 (permalink)
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Default Re: Blackberry 8320 Syncing Issue

I already had DM installed on my computer and just plugged my phone into the computer and set it up to sync with outlook. It appears that it was set up for BES.

Thanks for the articles; however, the thing I need to do is uninstall DM which brings me to my next problem. I'm getting an error message as I try to uninstall DM that reads "Error 1316. A network error occurred while attempting to read from file c:\windows\installer\blackberry desktop software.msi". Clicking okay in the install wizard simply starts rolling back the uninstall. I installed DM version 4.2.2.14 when I first got the computer 3+ years ago and don't have the software to reinstall it (in order to uninstall it - go figure). Searching blackberry web sites indicates that this older version is no longer available. Where can I get a copy of the version I need?
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