My phone needs a software upgrade and got corrupted...i need to wipe the device and start with a "fresh copy" of the operating system. I'm having trouble finding the start of this journey and would truly appreciate some help with this! I'm hoping someone can help, because I am lost as sh*t!! thanks to anyone who knows what theyre doing and to those who dont...join the club! :D

BlackBerry FAQ - BlackBerryFAQ is a great place to start - look here: How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ