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Old 07-01-2011, 02:18 AM   #1 (permalink)
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Default Blackberry 8900 Keys Stop Working - Any Ideas?

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I have a Blackberry 8900 which up until recently had been working perfectly.

When I remove the battery, after the phone has rebooted and loaded the security software, a problem occurs. I can use the trackball to scroll between the icons on the screen but I cannot click on any of them. Also none of the keys work.
After this (approximately 1 minute), a message appears stating 'please confirm the current date and time', and then neither the keys nor the trackball works and I seem to be locked out.

It does this time after time, each time I remove and re-insert the battery.

Any ideas?
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Old 07-01-2011, 07:58 AM   #2 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

Sounds to me like moisture damage? Did it get wet? If not, what did you do just prior to the start of this?
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Old 07-01-2011, 08:40 AM   #3 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

It's my daughter's phone, and she did insist it didn't get wet, but we all know what young girls can be like! I've taken the back off the phone, battery and sim card out, and put it in some rice in the sun....to hopefully draw out any moisture in case.
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Old 07-01-2011, 09:38 AM   #4 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

See our FAQ - Got Your BlackBerry Wet? - BlackBerryFAQ.
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Old 07-04-2011, 06:54 PM   #5 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

This has happened to me too. The exact same thing you described. It happened yesterday. No moisture was involved. The only thing I've done different recently is download the new Google Maps app. I think the last thing I remember before it went down was some kind of dialog box about permissions for the app. I have found discussion forum threads on problems with the Google Maps App for the Curve 8900 but this seems to be a problem dating mostly to 2009. And, anyway, the problem I'm having seems slightly different. It is, however, EXACTLY as ecpcsb describes. Could it be this new security update? Maybe the new security update PLUS the Google Maps app?
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Old 07-04-2011, 07:26 PM   #6 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

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Try deleting the Google app and see if it clears the issue.
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Old 07-05-2011, 01:58 AM   #7 (permalink)
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Default Re: Blackberry 8900 Keys Stop Working - Any Ideas?

Had my phone in rice in the sun for a few days now, tried replacing the battery and still no joy! I think it's finally died.....
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