Go to http://protect.blackberry.com/
Log in with your BlackBerry ID.
Click backup and restore on the left. Check if there is a successful backup and the date and time.
If the backup was made after you wiped the device, which is what you suspect happened, then it sounds like you are out of luck, unless you have another backup or sync somewhere else. From what you say, Protect is not presenting you with the option to restore data from any earlier backup date and time. Posted via BlackBerryForums.com Mobile