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Old 07-04-2011, 01:28 PM   #1 (permalink)
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Default error on sync; Check Documentation 0x80040fb3

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Hi there,

device: BB Tour 9630
PC: Win XP Pro 32bit
Organizer: Outlook 2007

I've been fighting this problem for a few months now and am at my wits end.

User gets this error sporadically on his BB when trying to sync with current version of desktop manager with cable to Outlook.

I check the RIM.log file for any IGNORE entries and delete them from the side that it exists on, then am able to do a full sync. User calls me the next time he tries to sync with the same "Check Documentation" error, and a new IGNORE entry in the rim.log.

The IGNORE entries have been calendar items, contact items, and task items. I switched his calendar to sync wirelessly by syncing outlook to gmail, and gmail to device using BIS. This has worked great since I did it, calendar no longer an issue.


Things I've done:
  • Wiped BB, installed most recent OS, resynced from outlook. Worked fine for about 10 syncs, went back to same error after a week.
  • Uninstalled BB Desktop, tried old version, most recent version, same error.
  • I took the user's contact list (exported to PST) and put it onto MY blackberry and played with it for 2 weeks, no problems at all.

Is it possible that the device has a bad sector in it's memory that is causing this recurring problem? I wish there were more diagnostics in the error message/log...

Any help would be much appreciated!!! I suspect the user's son is pushing him to migrate to an iphone which I would very much like to avoid.
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Old 07-04-2011, 01:29 PM   #2 (permalink)
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Default Re: error on sync; Check Documentation 0x80040fb3

correction: user gets the error on the PC, not on the BB
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Old 07-14-2011, 04:00 PM   #3 (permalink)
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Default Re: error on sync; Check Documentation 0x80040fb3

anyone?
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Old 07-14-2011, 04:41 PM   #4 (permalink)
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Default Re: error on sync; Check Documentation 0x80040fb3

KB14818-"Error code – 0x80040fb3. Check documentation” appears during a wired synchronization with the BlackBerry Desktop Software
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Old 09-02-2011, 11:28 AM   #5 (permalink)
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Default Re: error on sync; Check Documentation 0x80040fb3

The problem happens when something is formatted wrong in your address book. If you have a phone number without spaces, or a mis-written email address, the sync program chews on it and rejects the whole sync with error 0x80040fb3

To Fix: ask for details on the changes. Erase anything that isn't written "normally." Erase and re-enter anything there that looks normal. The problem then goes away, or at least back to syncing after a couple of tries.

I had this problem, too. I found that I was able to sync, regularly, on the THIRD try. It was annoying, but functional.

When I couldn't sync at all and found the solution above. The Blackberry people are worse than useless about it.
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Old 09-02-2011, 08:40 PM   #6 (permalink)
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Default Re: error on sync; Check Documentation 0x80040fb3

Hopfully you read the link offered . It details your issue.

Try this one also


KB14818-"Error encounter. Error code 0 1580324160
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