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Old 07-08-2011, 12:15 PM   #1 (permalink)
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Default Orange wouldn't help, can you please

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Okay so i bought a new blackberry storm 2 on Ebay and it's unlocked however my browser app has gone missing i've tried registering service books and there was nothing, also i downloaded the facebook application and it says my service plan needs upgrading yet my blackberry messenger works :S i'm using my old SIM card as well, so i was on the phone to orange for nearly a hour explaining what was wrong and i told him the make and model and he couldn't find it, also at the end of the call he asked if i can still call and text i said yes and he said bye. I mean it was about the internet service not calls and texts. Do you think i should contact orange again or get a new sim card, because i really miss my facebook and browser
thanks.
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Old 07-08-2011, 12:43 PM   #2 (permalink)
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Default Re: Orange wouldn't help, can you please

Contact Orange again and make sure you have a full BlackBerry data plan, not a partial plan like "social networking". The data plan must be a full BlackBerry data plan in order for things like email and internet to work.

Because you bought it used, the previous owner might have used it on a corporate BES. If so, there may be an IT Policy that restricts what you can and cannot do with this BlackBerry. Remove IT Policy - BlackBerryFAQ
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Old 07-08-2011, 06:08 PM   #3 (permalink)
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Default Re: Orange wouldn't help, can you please

I bet the OP is confusing a standard cell SMS with the BBM
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Old 07-10-2011, 08:40 AM   #4 (permalink)
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Default Re: Orange wouldn't help, can you please

Thanks It was the IT policy stopping it my boyfriend sorted it for me and my net is up and running thanks again

Last edited by angeleyes90 : 07-10-2011 at 08:45 AM.
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