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Old 07-10-2011, 03:12 PM   #1 (permalink)
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Exclamation Desktop Manager will not back up phone!

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So , I am at my wits end with my DM . I have tried everything I can, including reinstalling the DM 3 times . To no avail , it see's my 9650, but keeps giving me a " Problem or error backing updevice" It does the same thing with my Tour. It took me 3 hours just to get it to update the OS on the 9650 the other day. It is totally usless to me , and I hate the idea of not being able to back up the phone. PLEASE , any help would be greatly appreciated..!
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Old 07-10-2011, 03:48 PM   #2 (permalink)
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Default Re: Desktop Manager will not back up phone!

What else have you done to troubleshoot?

Here are a few tips since your description is kinda vague.
- do a battery pull on the BB.
- clear browser cache, cookies and history on BB browser.
- try a different cable
- try a different computer
- make sure you are using a direct USB port and not a hub
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Old 07-10-2011, 04:00 PM   #3 (permalink)
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Default Re: Desktop Manager will not back up phone!

Did the battery pull , that was my first line of defense lol.
CLeared browser.
I have tried 3 cables.
I have tries 4 USB ports , 3 on the back of the computer.
As for a different computer , i have not tried that yet.

Sorry to be vague in the last post . I should of listed that I am running Windows 7 Pro , and the latest version of DM 6.1. It also won't sync contacts to my Outlook 2010.
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Old 07-16-2011, 09:02 AM   #4 (permalink)
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Default Re: Desktop Manager will not back up phone!

Could this be a Windows 7 issue ???
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Old 07-16-2011, 09:11 AM   #5 (permalink)
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Default Re: Desktop Manager will not back up phone!

I'm sure it isn't a Windows 7 issue, exactly; but it may be your computer and/or your particular Windows 7 installation. It would be interesting to know if you can sync and backup using another computer.

Also, when you uninstalled DM and reinstalled it, did you do a clean uninstall? If not, you should try that. Then do a cold restart of the computer and install DM again, and then test. Search clean uninstall BlackBerry desktop manager and you will find directions, if you need.
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