BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-13-2011, 10:38 AM   #1 (permalink)
New Member
 
Join Date: Jul 2011
Model: -
PIN: N/A
Carrier: -
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default email issues

Please Login to Remove!

We have numerous customers using BlackBerry phones with only a few not being able to send or receive. All settings have been checked and rechecked. Even wiped the phones and started over. Don't understand why some works and other don't. Nothing wrong with email accounts, they can send and receive through IPhone, Droids and Outlook on desktop. Had customers take phones to service providers and they were no help.
Any suggestions?
Offline  
Old 07-13-2011, 10:43 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2011
Model: 9700
PIN: N/A
Carrier: ATT
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: email issues

Are they connecting to a BES Server?
If so, make sure the users in question have a BES Data Plan(it's required for the BES Server).
__________________
Pepe

"Using Hosted Exchange at Saashost.net"
Offline  
Old 07-13-2011, 10:50 AM   #3 (permalink)
New Member
 
Join Date: Jul 2011
Model: -
PIN: N/A
Carrier: -
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: email issues

It's just a basic IMAP setup.
Offline  
Old 07-13-2011, 10:52 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2011
Model: 9700
PIN: N/A
Carrier: ATT
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: email issues

Ok, is there an error message?

I assumed you check the data signal on the phones and verified they can surf the internet ok.
__________________
Pepe

"Using Hosted Exchange at Saashost.net"
Offline  
Old 07-13-2011, 12:36 PM   #5 (permalink)
New Member
 
Join Date: Jul 2011
Model: -
PIN: N/A
Carrier: -
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: email issues

yes, they can surf the web. we even set up account on a test phone. there are no errors messages except message failed. and no bounce backs when sent to phone
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: email issues
Thread Thread Starter Forum Replies Last Post
Did you know RIM bought a email server company? shawntdot BES Admin Corner 2 02-25-2010 07:27 PM
email issues: 8330 (on metropcs) 4.5 glossedup General 8300 Series Discussion - Curve 14 10-25-2009 12:40 PM
Work Email Restriction Issues? ricpac General BlackBerry Discussion 2 12-13-2007 10:23 AM
email issues maryj459 General 8100 Series Discussion - Pearl 1 12-09-2007 03:10 PM
First post thought I'd make it helpful mazzel General 8100 Series Discussion - Pearl 1 05-30-2007 03:45 PM

HSS 15PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP
$197.0
HSS 15PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP pictureHSS 12PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP
$165.0
HSS 12PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP pictureHSS 21PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR,BIKES, JEEP
$229.0
HSS 21PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR,BIKES, JEEP pictureQty 1 Crystal 844.800 KHz DEC PDP-11 Computer Comm Board Application NOS Vintage
$19.99
Qty 1 Crystal 844.800 KHz DEC PDP-11 Computer Comm Board Application NOS Vintage picturePatricia Nash Distressed Leather Vintage Chieti Tabbed Agenda Jan 17 - Dec 17
$58.98
Patricia Nash Distressed Leather Vintage Chieti Tabbed Agenda Jan 17 - Dec 17 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.