07-14-2011, 01:43 PM
Join Date: Feb 2010
Location: Madrid, Spain
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| | The 4 dots problem
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I have a problem with my Blackberry. I loose the 4 dots (the semi rim logo, next to the signal strength icon) all the time and everywhere. I noticed that when the dots are gone the push-notification apps like Whatsapp, BB Messenger or Facebook don't work (e-mail and Internet works fine). I spoke with the Vodafone tech support like a 1000 times and they say that everything should be ok.
The dots disappear even though I'm in a full 3G coverage area, GPRS, gprs... any time and everywhere. This Issue is driving me crazy because my apps are offline or non-responsive when they should be "live".
The problem is like it's described in the link below, but I have installed a newer software so is not really helping.
link: KB24285-BlackBerry Torch 9800 smartphone displays 3G without the BlackBerry logo and is unable to connect to the BlackBerry Infrastructure over the Mobile Network