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Old 07-15-2011, 10:35 PM   #1 (permalink)
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Default Replace a new SIM card and emails are gone....HELP!!!!

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I am using a 9800.....
I replaced a new SIM card yesterday.....

I have 3 email accounts so I have 3 email icons on the screen....
After I re-activated my email service, all emails in that 3 icons are gone....
But they all are still in the message icon.....

Is there any way to retrieve my old emails?
Old 07-16-2011, 08:01 AM   #2 (permalink)
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Default Re: Replace a new SIM card and emails are gone....HELP!!!!

Did you backup your BlackBerry to a pc? All your emails will be in a backup file and you can do a selective restore to get your emails back. But you need to have a recent backup done when all the emails were on your device.
Old 07-16-2011, 10:00 AM   #3 (permalink)
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Default Re: Replace a new SIM card and emails are gone....HELP!!!!

I'm curious what is meant by "reactivated my email service".

I replaced a broken SIM with a new SIM, same carrier, same account, same BlackBerry smartphone, and it was seamless. I didn't have to do anything with my BlackBerry data service.

I also wonder if a hard reset will sort things out. Seems to me if you see the email in the all messages folder, then they are on the device. Might try that before restoring backup email databases.
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Last edited by aiharkness : 07-16-2011 at 10:02 AM.
Old 07-16-2011, 08:15 PM   #4 (permalink)
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Default Re: Replace a new SIM card and emails are gone....HELP!!!!

This may help

KB18203-How to change the BlackBerry smartphone PIN for your automatic login BlackBerry Internet Service account
If someone helps, tell them by clicking the Thanks button

9810 BES
Z10 on BES

Last edited by tsac : 07-16-2011 at 08:16 PM.
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