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Old 07-19-2011, 09:57 AM   #1 (permalink)
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Default cannot log onto exchange server

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Hi. When trying to synchronise my storm 9500 I get the following message: "Cannot log onto the exchange server. Please check server access or provide valid password." This happened after I got a message to upgrade software when synchronising. Please help.
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Old 07-19-2011, 10:46 AM   #2 (permalink)
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Default Re: cannot log onto exchange server

You may have to perform a "hard" reset on your phone since you upgraded your OS if you are using BES. I am assuming you are using a BES server.

After the hard reset, perform Blackberry Enterprise Activation again.

Remember to back your device before the hard reset if you have important stuff on it still.
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