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Old 07-21-2011, 11:53 AM   #1 (permalink)
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Default This Handheld device includes... cant press ok. Why?

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Hey all, I was hoping you would be able to help.
up
I'm trying to sort my bb out its an 8900 on voda. when i turn it on it tells me its turning straight back off again and it does so after its gone thro a start up verification. I read to try and press the 'Undo' button from start up, (i have to take battery in then out for it to start up btw). Once its started up i get the message 'This handheld device includes software that is proprietary and confidential to research... etc.' if you need to know the whole message let me know. All i have to do is press ok, but to begin with i cant even scroll up and down. I worked out if i press the letter a on the keyboard it will allow me to scroll up and down. ive scrolled down to the bottom and tried to click ok and it doesnt work. ive pressed every button you can think of.

Please Help as i want to ditch my exspensive iphone4

Stu

Last edited by HulaHoopDip : 07-21-2011 at 12:26 PM.
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Old 07-22-2011, 08:41 AM   #2 (permalink)
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Default Re: Noob!

I assume this is a used device? If so it could be due to an IT policy or other security measures.

You can try to remove that IT Policy, see the FAQ for info.

You can also try wiping the device with Jl_cmdr (see the FAQ) and reloading the OS. But if it were me, I would return it and get my money back.
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Old 07-22-2011, 05:22 PM   #3 (permalink)
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Default Re: Noob!

Wonder if the OP knows he will need a blackberry data plan to take full advantage of the BB.
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Old 07-23-2011, 01:56 AM   #4 (permalink)
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Default Re: Noob!

ok so from the lower comment what your saying is itll need a working voda contract with the bb add on?
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Old 07-23-2011, 02:03 AM   #5 (permalink)
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Default Re: Noob!

yea its a used device and getting my money back wont be possible so it would be either get it working or chucking it in the bin.

i appreciate your help, im off on holiday today so ill try them and ill let you know if its worked.

Thank you
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Old 07-24-2011, 09:54 AM   #6 (permalink)
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Default Re: Noob!

Just to keep this three updated, ive just got a work bb sim and I'll be just trying dubdub comments now.

Thanks again
Stu
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Old 07-24-2011, 10:50 AM   #7 (permalink)
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Default Re: Noob!

Quote:
Originally Posted by HulaHoopDip View Post
ok so from the lower comment what your saying is itll need a working voda contract with the bb add on?
Yes a full BB type contract is required unless you want to limit it to calls and text only. Then at that point it does not make sense to have a BB because a standard cell phone will work.

Also check to see the various plans offered. Sometimes carriers offer plans below advertised levels to various companys or organizations.
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Old 07-24-2011, 03:52 PM   #8 (permalink)
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Default Re: Noob!

Tsac I just got a cheapo blackberry tarrif from voda to test it and get it working before 7days so I can return the sim. It hasn't worked, plus i forgot to bring my data cable so I'm waiting to buy on in town tomorrow then I'll be trying dubdub comments.

Fingers crossed it will work. Thanks again for your help
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Old 07-25-2011, 03:31 AM   #9 (permalink)
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Default Re: Noob!

You have to ask for a blackberry data plan, also not its not every carrier that provide pay as you go BB data plan.
Did you manage to get it to the home screen?
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Old 07-25-2011, 07:20 AM   #10 (permalink)
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i have got a blackberry data plan, im still in the same situation. im now trying to get that programme to work so i can restore the phone to factory settings
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Old 07-25-2011, 11:53 AM   #11 (permalink)
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Restored to factory settings and same message kept popping up. Defeated
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